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- Tasks: Provide 1st to 3rd line IT support and manage new user lifecycles.
- Company: Join a progressive organisation in Cambridge with a strong focus on IT investment.
- Benefits: Enjoy free training, enhanced pension, shorter working days, and a perk box.
- Why this job: Be part of a collaborative team that values achievement and offers career progression.
- Qualifications: Experience in a 1st/2nd line role and familiarity with Windows environments required.
- Other info: Onsite position with free parking and close to public transport.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by The ONE Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Cambridge (5 days a week onsite)We are looking for an IT Support Technician to join an organisation in Cambridge as they continue to invest in their IT. The last 2 IT Technicians have moved up into an Infrastructure role and you could do the same! With a great record of offering progression opportunities, you will also benefit from a training budget, shorter working days, enhanced pension as well as current employees reporting they feel an enormous sense of achievement by working there!This is an onsite position, based in Cambridge 5 days per week. With plenty of free parking, cycle to work scheme and located close to the Busway, getting there shouldn\’t be an issue. You will work in a small, yet very collaborative team who support around 80 users.With free training from day 1 (Fancy going through an AWS or Azure certification?), 35-hour weeks, perk box, free healthcare, and regular team building/away days you will be joining an organisation that not only cares about the work they do, but also the employees they have.The role:Be the first point of contact for any IT related questions / Issues1st – 3rd Line IT SupportOwn the new user lifecycleGet involved in Infrastructure and Security based projectsSupport the maintenance of the companies\’ networkDesktop SupportRequirements:Happy to work in the Cambridge office 5 days per weekPrevious experience in a 1st/2nd line roleWorked in a windows environmentO365, AD, Windows Server, NetworkingProactive, Sociable and ProfessionalCandidates must already be located in the UK with the full right to workPlease note overseas applicants or those without the full right to work in the UK without any restrictions need not apply.Please contact Andy Clarke at The One Group for more information!Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries Information Services, IT Services and IT Consulting, and IT System Training and SupportReferrals increase your chances of interviewing at The ONE Group Ltd by 2xGet notified about new Information Technology Support Engineer jobs in Cambridge, England, United Kingdom .Honeydon, England, United Kingdom 1 day agoCambridge, England, United Kingdom 1 hour agoCambridge, England, United Kingdom 2 weeks agoBishop\’s Stortford, England, United Kingdom 2 weeks agoCambridge, England, United Kingdom 1 day agoCambridge, England, United Kingdom 1 day agoCambridge, England, United Kingdom 1 week agoBishop\’s Stortford, England, United Kingdom 2 days agoBishop\’s Stortford, England, United Kingdom 4 months agoCambridge, England, United Kingdom 1 month agoCambridge, England, United Kingdom 1 week agoIT Support Intern (12 months) – Starting Summer 2025 Cambridge, England, United Kingdom 1 week agoCambridge, England, United Kingdom 2 weeks ago3rd Line Desktop Support Engineer- Defence Sector Cambridge, England, United Kingdom 5 days agoStansted, England, United Kingdom 2 weeks agoCambridge, England, United Kingdom 2 weeks agoGodmanchester, England, United Kingdom 2 days agoSt Ives, England, United Kingdom 1 week agoLittle Paxton, England, United Kingdom 2 hours agoGraduate / Placement Technical Support Engineer Cambridge, England, United Kingdom 6 months agoStevenage, England, United Kingdom 3 days agoMildenhall, England, United Kingdom 2 weeks agoRoyston, England, United Kingdom 4 weeks agoCambridge, England, United Kingdom 1 month agoCambridge, England, United Kingdom 1 day agoSoftware Engineers (all levels – Graduates to principal Engineer) Cambridge, England, United Kingdom 5 months agoCambridge, England, United Kingdom 1 week agoCambridge, England, United Kingdom 1 week agoStevenage, England, United Kingdom 1 month agoCambridge, England, United Kingdom 1 week agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT Support Engineer employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Active Directory, and Windows Server. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current employees or others in the IT support field in Cambridge. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving approach during the interview. Since you'll be the first point of contact for IT issues, demonstrating your ability to handle various scenarios effectively will show that you're proactive and ready for the role.
✨Tip Number 4
Highlight your willingness to learn and grow within the company. Mentioning your interest in certifications like AWS or Azure during discussions can demonstrate your commitment to professional development, aligning with the company's focus on training and progression.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your familiarity with Windows environments, O365, Active Directory, and networking.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or initiatives that excite you about working there, such as their training budget and progression opportunities.
Showcase Your Skills: Clearly outline your technical skills and any certifications you hold, especially those related to AWS or Azure. This will demonstrate your commitment to professional development and readiness for the role.
Highlight Team Collaboration: Since the role involves working in a collaborative team, mention any previous experiences where you successfully worked with others to solve IT issues or improve processes. This will show you are a good fit for their team-oriented culture.
How to prepare for a job interview at The ONE Group Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially in a Windows environment. Brush up on your knowledge of O365, Active Directory, and networking concepts, as these are crucial for the role.
✨Demonstrate Proactivity
The company values proactive candidates. Share examples of how you've taken initiative in previous roles, whether it's solving a recurring issue or suggesting improvements to processes.
✨Emphasise Team Collaboration
Since you'll be working in a small, collaborative team, highlight your ability to work well with others. Discuss any past experiences where teamwork led to successful outcomes, especially in IT projects.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
