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- Tasks: Lead a dynamic team to enhance customer retention and handle escalated cases.
- Company: A growing FCA regulated business with a focus on customer satisfaction.
- Benefits: Excellent benefits, career progression, and a supportive work environment.
- Other info: Join a team that values compliance and customer care.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in retention/customer save functions and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager. The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty. Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!
Retention Manager in Hampshire employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Retention Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FCA regulations and Consumer Duty. We want you to be able to showcase your expertise and how it aligns with the company's values and goals.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you admire. Express your interest in their retention strategies and how you could contribute to their success.
✨Tip Number 4
Apply through our website for the best chance at landing that Retention Manager gig! We’ve got all the resources you need to make your application stand out, so take advantage of them.
We think you need these skills to ace Retention Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retention and customer service. We want to see how you've led teams and handled escalated cases, so don’t hold back on those details!
Showcase Your Leadership Skills: In your cover letter, give us a glimpse of your leadership style. Share examples of how you've developed teams and implemented effective strategies. We love to see how you inspire others!
Know Your FCA Regulations: Since this role involves compliance, brush up on your knowledge of FCA regulations and Consumer Duty. Mention any relevant experience or training in your application to show us you're the right fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at The ONE Group Ltd
✨Know Your FCA Regulations
Make sure you brush up on FCA regulations and Consumer Duty before the interview. Being able to discuss how these regulations impact retention strategies will show that you understand the compliance side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where your coaching made a difference in performance or morale, as this will demonstrate your capability to manage and develop a high-performing team.
✨Be Ready for Customer Scenarios
Think about potential customer scenarios you might face in the role, especially around handling cancellations and objections. Practising your responses will help you articulate your approach to sensitive customer interactions during the interview.
✨Data-Driven Improvements
Familiarise yourself with how to use customer data and feedback to drive improvements in retention strategies. Be prepared to discuss any relevant metrics you've worked with and how they influenced your decision-making in previous roles.