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- Tasks: Help customers with their inquiries and ensure a smooth experience.
- Company: Join a well-known global brand with a strong presence.
- Benefits: Enjoy perks like an onsite gym, private medical cover, and 25+ bank holidays.
- Why this job: Great opportunity for growth in a supportive team environment.
- Qualifications: Fluency in Dutch and customer service experience required.
- Other info: Work Monday to Friday, 8am – 4pm, onsite only.
The predicted salary is between 22400 - 33600 £ per year.
Salary: up to £28,000
Benefits: Onsite gym, Life assurance, Cycle to work scheme, Employee Assistance Programme, Access to various discounts to high street brands, salary sacrifice scheme and Private Medical cover, 25 + Bank holidays.
Hours: 8am – 4pm Monday – Friday (This role is based onsite 5 days a week)
The One Group are working exclusively with a large well known iconic brand with a global presence to look for their next International Customer Service Representative, you will need to be fluent in Dutch for this role, with lots of opportunities for progression and growth this is not a role to missed!
You will be joining a small team working closely with their Netherlands customer market, developing relationships with their customers and being a part of their continued success.
What your day will look like?
- Providing a smooth and professional customer journey for a variety of customers internationally.
- Communicating predominantly over email with some level of phone calls (up to 10 a day)
- Use of language skills to communicate with customers, accurately and efficiently.
- Keeping in line with agreed SLAs.
- Escalating issues where required.
- Providing support and administration duties to the wider international team.
- Order processing, case management and invoice allocation
The ideal candidate for this role will have fluency in Dutch both written and spoken, you must be IT proficient, have excellent communication skills, enjoy developing internal and external relationships, work well in a team setting and have customer service/administration experience.
This is a role not to be missed, if you would like to hear more please click apply or feel free to contact Sundeep at The One Group.
Customer Service Representative - Dutch speaking employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Dutch speaking
✨Tip Number 1
Make sure to brush up on your Dutch language skills, especially in a customer service context. Practice common phrases and responses that you might use when communicating with customers to ensure you can provide a smooth and professional experience.
✨Tip Number 2
Familiarize yourself with the company's products and services. Understanding what you will be supporting will help you build relationships with customers and respond to their inquiries more effectively.
✨Tip Number 3
Highlight your IT proficiency during the interview process. Be prepared to discuss any relevant software or tools you have used in previous roles, as this will demonstrate your ability to handle the administrative duties required in this position.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in past roles. This will illustrate your ability to work well within the small team environment mentioned in the job description.
We think you need these skills to ace Customer Service Representative - Dutch speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Dutch, both written and spoken. Provide examples of how you've used your language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail your previous customer service or administration experience. Use specific examples that demonstrate your ability to provide a smooth and professional customer journey.
Demonstrate IT Proficiency: Mention any relevant IT skills or software you are proficient in. If you have experience with order processing or case management systems, be sure to include that.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Highlight your ability to work well in a team and develop relationships, as these are key aspects of the role.
How to prepare for a job interview at The ONE Group Ltd
✨Showcase Your Language Skills
Since fluency in Dutch is crucial for this role, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Dutch to show your proficiency and confidence.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and how you handled various situations. Use specific examples that showcase your ability to provide a smooth and professional customer journey.
✨Familiarize Yourself with the Company
Research the iconic brand you are applying to. Understand their values, products, and customer base, especially in the Netherlands. This knowledge will help you tailor your responses and show your genuine interest in the company.
✨Prepare for Team Dynamics
Since you'll be working closely with a small team, think about how you can contribute to team success. Be ready to discuss your teamwork experiences and how you build relationships with colleagues and customers alike.
