At a Glance
- Tasks: Lead and develop a team of engineers while managing service operations and P&L.
- Company: Established engineering service operation with a focus on autonomy and accountability.
- Benefits: Competitive salary, car allowance, bonus, and significant responsibility.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Take charge of an established service operation and make a real impact.
- Qualifications: Experience in engineering management and strong commercial awareness required.
The predicted salary is between 40500 - 49500 £ per year.
Corby, Northamptonshire | £55,000 + Car/Car Allowance + Bonus
The Opportunity
I’m looking for an experienced
Service Operations Manager to take full ownership of an established engineering service operation. Reporting directly to the General Manager, you will have responsibility for the people, customers, operational delivery and full departmental P&L , leading a team of field service engineers and supporting staff.
This is a highly autonomous role, suited to someone who enjoys taking charge, improving processes and being accountable for the overall performance of their department.
The Role
You will be responsible for
- Leading, managing and developing a team of field service engineers and support staff.
- Taking full ownership of the departmental P&L , including revenue, costs, margins and profitability.
- Planning and coordinating planned, reactive and remedial service work.
- Managing engineer workloads, utilisation, travel, accommodation and expenses.
- Overseeing the service and spares operation.
- Maintaining strong customer relationships and ensuring issues are resolved effectively.
- Producing regular operational and commercial reports for the General Manager.
- Analysing performance data to identify trends, inefficiencies and opportunities for improvement.
- Working closely with Sales to ensure service work is delivered effectively.
- Improving processes, controls and reporting across the department.
- Taking ownership of problems and ensuring they are followed through to resolution.
- What I’m looking for
I’m looking for someone who combines engineering or technical understanding with strong operational and commercial management experience .
You'll ideally have
- Experience within an engineering, industrial equipment, manufacturing or technical service environment .
- Previous management responsibility for engineers, technicians or field-based teams.
- Experience managing a mobile workforce and coordinating engineers across multiple customer sites.
- Strong commercial awareness and proven experience with
P&L responsibility .
- The ability to understand revenue, costs, margins and profitability and use this information to make decisions.
- Excellent Excel and data-analysis skills, with the confidence to work with complex spreadsheets and large amounts of operational information.
- Strong organisational skills and exceptional attention to detail.
- Strong leadership skills, with the ability to manage performance, develop people and create accountability.
- The Person
You’ll be a hands‑on, commercially minded manager who enjoys taking ownership and getting into the detail.
You will need to be comfortable managing people, analysing data, dealing with customers and making decisions, often in a fast‑moving and reactive environment.
I’m looking for someone who is organised, analytical, decisive and accountable , with the confidence to identify problems, understand the numbers and take action.
What's on offer?
- Bonus
- Significant autonomy and responsibility
- Opportunity to take ownership of an established service operation
- #J-18808-Ljbffr
Service Operations Manager in Corby employer: The ONE Group Ltd
The ONE Group Ltd is an exceptional employer, offering a dynamic work environment where innovation and excellence in precision engineering are at the forefront. With a strong commitment to employee development and a culture that values collaboration and high performance, team members are empowered to drive meaningful change and contribute to the company's respected reputation. Located in a thriving industrial hub, employees benefit from access to cutting-edge resources and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Corby
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager at The ONE Group Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The ONE Group Ltd or be willing to refer you for that Service Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The ONE Group Ltd who’s on the lookout for their next Service Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager role at The ONE Group Ltd!
We think you need these skills to ace Service Operations Manager in Corby
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The ONE Group Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The ONE Group Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The ONE Group Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
