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- Tasks: Lead a dynamic team to enhance customer retention and handle escalated cases.
- Company: A growing FCA regulated business with a focus on customer satisfaction.
- Benefits: Excellent benefits, career progression, and a supportive work environment.
- Other info: Join a team that values compliance and customer feedback for continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in retention/customer save functions and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager. The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty. Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!
Retention Manager in Andover employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager in Andover
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Retention Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common retention scenarios. Think about how you'd handle customer objections or escalated cases. We want you to shine when discussing your experience and how it aligns with the FCA standards!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've developed teams in the past. Highlighting your coaching abilities will set you apart as a candidate who can lead a high-performing retentions team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Retention Manager in Andover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retention and customer service. We want to see how you've led teams and handled escalated cases, so don’t hold back on those details!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and any successful strategies you've implemented. We’re looking for someone who can inspire a team, so let us know how you’ve done that in the past.
Demonstrate Compliance Knowledge: Since we’re FCA regulated, it’s crucial to show your understanding of FCA regulations and Consumer Duty. Include any relevant experience or training that showcases your knowledge in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The ONE Group Ltd
✨Know Your FCA Regulations
Make sure you brush up on FCA regulations and Consumer Duty before the interview. Being able to discuss how these regulations impact retention strategies will show that you understand the compliance side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Highlight specific instances where your coaching made a difference in performance or customer satisfaction.
✨Be Ready for Customer Scenarios
Think about how you would handle escalated customer cases. Prepare to discuss your approach to sensitive situations, focusing on empathy and professionalism, as this is crucial for the Retention Manager role.
✨Use Data to Drive Your Answers
Familiarise yourself with how to use customer data and feedback to improve retention strategies. Be ready to share examples of how you've used data in previous roles to make informed decisions and drive results.