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- Tasks: Lead and develop a high-performing retentions team focused on customer satisfaction.
- Company: Growing FCA regulated business with a supportive culture.
- Benefits: Excellent benefits, progression opportunities, and a positive work environment.
- Other info: Opportunity to work closely with Compliance and QA teams to uphold FCA standards.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in retention/customer save functions and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager. The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty. Excellent benefits, progression opportunities and a supportive working environment on offer. If you’d like more information, feel free to get in touch for more details!
Locations
Retention Manager in Andover, Hampshire employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager in Andover, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Retention Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common retention scenarios. Think about how you'd handle customer objections or escalated cases, and be ready to share your strategies. This will show potential employers that you’re not just experienced but also proactive!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Check out our website for the latest job openings! We often have roles that might not be advertised elsewhere, so keep an eye out and apply directly through us for the best chance at landing that Retention Manager position.
We think you need these skills to ace Retention Manager in Andover, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retention and customer service. We want to see how you've led teams and developed strategies that align with the role of Retention Manager.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can manage and coach a high-performing team, so share examples of how you've done this in the past.
Demonstrate Compliance Knowledge: Since this role involves working closely with Compliance and QA teams, it’s crucial to mention your understanding of FCA regulations and Consumer Duty. Show us you know your stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The ONE Group Ltd
✨Know Your Numbers
Before the interview, brush up on key metrics related to retention and customer satisfaction. Be ready to discuss how you've used data in previous roles to drive improvements and achieve targets.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you successfully coached a team or handled escalated cases. This will demonstrate your ability to manage and develop a high-performing team.
✨Understand FCA Regulations
Make sure you're familiar with FCA regulations and Consumer Duty principles. Being able to discuss how these impact retention strategies will show that you’re not just experienced but also compliant and responsible.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios or objections. Practise your responses to ensure you can convey sensitivity and professionalism while maintaining compliance.