Are you someone who is passionate about good customer service, ensuring the customer's journey experience is the best possible? Also enjoying and taking pride in leading a team with that ethos, setting achievable KPIs that benefit all, taking feedback, continuous improvement and building good internal relationships to make sure everything works well and you are able to deliver a high standard. If this is you and you have experience in a similar role where you can demonstrate your knowledge and this has been gained in a manufacturing, engineering or logistics business then this could be perfect. You will either be a Customer Service Manager, a Customer Service Supervisor, a Sales Manager with strong customer focus, an Operational Manager or Supply Chain Manager, as long as you can demontrate experience for good customer experience delivery and staff management/leadership. The role is office based, to ensure you have full oversight and can deliver and support a small team of 5. For one offs you can work from home, but there is no hybrid policy so please make sure you are comfortable with this. Responsibilities: Manage interface between customers and all departments that are part of the customer journey Lead, coach and mentor a team of 5 Customer Service Advisors, supporting and taking over any escalations. Help the team have a high performance customer centric culture Ensur...
Customer Service Manager employer: The One Group Careers
Join a stable and long-established organisation in Cambridge that values flexibility and autonomy, making it an excellent employer for those seeking a part-time role in accounting. With a supportive work culture and opportunities for personal growth, you'll thrive in a quiet office environment where your contributions to diverse financial interests are recognised and valued. Enjoy the balance of professional development and personal commitments while working alongside a small, dedicated finance team.
