At a Glance
- Tasks: Lead IT operations, manage service desk and infrastructure teams, and drive continuous improvement.
- Company: Dynamic tech company in Norwich with a focus on innovation and resilience.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Join a senior leadership team and influence strategic improvements in a fast-paced environment.
- Why this job: Make a real impact on IT operations and enhance service quality while leading a talented team.
- Qualifications: Strong IT Service Management background and proven leadership experience in technical operations.
The predicted salary is between 57704 - 70528 £ per year.
This is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations. You will be responsible for making sure services are well run, resilient and delivering what the organisation needs, while also having the influence to improve how IT operates. Team management is a large part of this role, but it is much more than managing a service desk. You will have responsibility for people, suppliers, service performance, budgets, major incidents and operational strategy, with plenty of scope to make meaningful improvements.
Key Responsibilities
- Lead, develop and push forward the IT Service Desk and Infrastructure teams
- Own service performance, availability, capacity and continual improvement
- Take the lead during major incidents and coordinate technical teams, suppliers and senior stakeholders
- Manage operational budgets and identify investment requirements and risks
- Develop and improve IT service management processes, standards and performance measures
- Oversee business continuity, disaster recovery and operational resilience
- Identify opportunities to improve service quality, efficiency, security and customer experience
Requirements:
- Strong IT Service Management background, with significant management experience
- Proven experience leading technical/service operations teams
- Strong understanding of ITIL and modern service management practices
- Experience managing complex infrastructure environments and operational risk (a hands-on technical infrastructure background is essential)
- Confident handling major incidents and high-pressure service issues
- Strong understanding of business continuity, disaster recovery and service resilience
- A track record of introducing measurable service improvements
- Full right to work in the UK without any restrictions
- Already within a reasonable commutable distance of Norwich
Role Style & Setup
You will sit within the senior IT leadership structure, working closely with the Head of IT and other Tech leaders. The role combines people leadership, IT service management, operational governance and strategic improvement.
It Operations Manager employer: The One
As an IT Operations Manager in Norwich, you will join a dynamic and supportive work culture that prioritises employee growth and development. The company offers competitive salaries, opportunities for meaningful improvements in IT operations, and a collaborative environment where your leadership can truly make an impact. With a focus on resilience and service excellence, this role provides a unique chance to shape the future of technology services while enjoying the benefits of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land It Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The One values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The One might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The One!
✨Direct Apply to The One
Let's not forget to apply directly through the The One website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The One.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The One. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The One
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
