Job Description
Bring your legal and dispute resolution skills to The Ombuds Group and help make a difference.
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- “Best Place to Work” 2025 and 2026 ~ The Sunday Times
- 4-day week (full-time)
- Best in class benefits
- Candidates welcomed at different stages of their career, with roles ranging from entry-level onwards
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The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.
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Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer accredited training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers.
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Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.
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In 2025 and 2026, The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work - a testament to our commitment to excellence, fairness and employee wellbeing.
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Role Description
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We are recruiting for full-time, on-site roles based over a 4 day working week (after probation) - located in Stevenage, Hertfordshire. These roles are best suited to professionals searching for a rewarding career in alternative dispute resolution, advice and training.
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The post holders will be responsible for resolving disputes by telephone/writing, mediating/conciliating/negotiating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes and liaising with a range of stakeholders. The post holders will support our senior legal team in ensuring compliance and accuracy in all matters.
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Package
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- Salary ranges £25k to £35k depending on qualifications and experience
- Best in class benefits including private medical cover and wellness package
- Exceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri)
- Modern staff facilities with games room and quiet zones, staff and community events
- Company sponsored opportunities to obtain professional qualifications
- Ongoing L&D programmes with extensive accredited training
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Requirements
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- Candidates must have achieved a minimum a 2.1 Bachelor’s degree in Law (or equivalent gained via another route e.g. PGDL) plus a recognised post-graduate legal qualification achieved via BPTC/BVC/LPC/SQE routes
- A strong desire to operate in a fast paced, demanding role with high levels of service and accuracy
- Experience gained in consumer law and ADR or complaint handling is considered an advantage
- Experience legal document preparation and drafting
- Strong research and document review abilities
- Excellent communication and decision making skills
- High attention to detail and organisational skills
- Willingness to work on-site in Stevenage, Hertfordshire
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Read more about what our staff say about us: https://www.disputeresolutionombudsman.org/careers
PARALEGAL | CASEWORKER | MEDIATOR | ADJUDICATOR in Stevenage employer: The Ombuds Group
The Ombuds Group is an exceptional employer, recognised as one of The Sunday Times Best 500 Places to Work in 2025 and 2026, offering a unique 4-day work week that promotes an outstanding work-life balance. With best-in-class benefits, including private medical cover and wellness packages, we are committed to the growth and development of our employees through ongoing learning and professional qualifications. Located in Stevenage, Hertfordshire, our modern facilities and supportive work culture foster an environment where legal professionals can thrive while making a meaningful impact in the field of alternative dispute resolution.
