At a Glance
- Tasks: Resolve disputes, mediate, prepare legal documents, and support our senior legal team.
- Company: Join The Ombuds Group, a top-rated not-for-profit in alternative dispute resolution.
- Benefits: Enjoy a competitive salary, private medical cover, and a 4-day work week.
- Other info: Modern facilities, ongoing training, and opportunities for professional qualifications.
- Why this job: Make a real difference while developing your legal skills in a supportive environment.
- Qualifications: Must have a minimum 2.1 Bachelor’s degree in Law or equivalent.
The predicted salary is between 25000 - 35000 £ per year.
Bring your legal and dispute resolution skills to The Ombuds Group and help make a difference. The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.
Our portfolio of brands stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer accredited training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers. Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.
We are recruiting for full-time, on-site roles based over a 4-day working week (after probation) - located in Stevenage, Hertfordshire. These roles are best suited to professionals searching for a rewarding career in alternative dispute resolution, advice and training. The post holders will be responsible for:
- Resolving disputes by telephone/writing
- Mediating/conciliating/negotiating
- Adjudicating
- Preparing legal documents
- Conducting legal research
- Reviewing documents
- Assisting with dispute resolution processes
- Liaising with a range of stakeholders
The post holders will support our senior legal team in ensuring compliance and accuracy in all matters.
Package
- Salary ranges £25k to £35k depending on qualifications and experience
- Best in class benefits including private medical cover and wellness package
- Exceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri)
- Modern staff facilities with games room and quiet zones, staff and community events
- Company sponsored opportunities to obtain professional qualifications
- Ongoing L&D programmes with extensive accredited training
Requirements
- Minimum a 2.1 Bachelor’s degree in Law (or equivalent gained via another route e.g. PGDL) plus completed or studying towards the BPTC/BVC/LPC/SQE or equivalent post-graduate qualification
- A strong desire to operate in a fast-paced, demanding role with high levels of service and accuracy
- Experience gained in Alternative Dispute Resolution or complaint handling is an advantage
- Experience in law and legal document preparation and drafting
- Strong research and document review abilities
- Excellent communication and decision-making skills
- High attention to detail and organisational skills
- Willingness to work on-site in Stevenage, Hertfordshire
Read more about what our staff say about us: https://www.disputeresolutionombudsman.org/careers
CASEWORKER | PARALEGAL | MEDIATOR | ADJUDICATOR in Stevenage employer: The Ombuds Group
The Ombuds Group is an exceptional employer, recognised as one of The Sunday Times Best 500 Places to Work in 2025 and 2026, offering a unique 4-day work week that promotes an outstanding work-life balance. With best-in-class benefits, including private medical cover and wellness packages, we are committed to the growth and development of our employees through ongoing learning and professional qualifications. Located in Stevenage, Hertfordshire, our modern facilities and supportive work culture foster an environment where legal professionals can thrive while making a meaningful impact in the field of alternative dispute resolution.
