At a Glance
- Tasks: Resolve disputes, mediate, and prepare legal documents while supporting a senior legal team.
- Company: Join The Ombuds Group, a top-rated not-for-profit in alternative dispute resolution.
- Benefits: Enjoy a competitive salary, private medical cover, and a 4-day work week.
- Other info: Dynamic workplace with opportunities for professional growth and community events.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Legal skills and a passion for dispute resolution are essential.
The predicted salary is between 25000 - 35000 £ per year.
Bring your legal and dispute resolution skills to The Ombuds Group and help make a difference. The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.
Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer accredited training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers. Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.
We are recruiting for full-time, on-site roles based over a 4-day working week (after probation) - located in Stevenage, Hertfordshire. These roles are best suited to professionals searching for a rewarding career in alternative dispute resolution, advice and training. The post holders will be responsible for:
- Resolving disputes by telephone/writing
- Mediating/conciliating/negotiating
- Adjudicating
- Preparing legal documents
- Conducting legal research
- Reviewing documents
- Assisting with dispute resolution processes
- Liaising with a range of stakeholders
The post holders will support our senior legal team in ensuring compliance and accuracy in all matters.
Package: Salary ranges £25k to £35k depending on qualifications and experience. Best in class benefits including private medical cover and wellness package. Exceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri). Modern staff facilities with games room and quiet zones, staff and community events. Company sponsored opportunities to obtain professional qualifications.
PARALEGAL | CASEWORKER | MEDIATOR | ADJUDICATOR employer: The Ombuds Group
The Ombuds Group is an exceptional employer, recognised as one of The Sunday Times Best 500 Places to Work in 2025 and 2026, offering a unique 4-day work week that promotes an outstanding work-life balance. With best-in-class benefits, including private medical cover and wellness packages, we are committed to the growth and development of our employees through ongoing learning and professional qualifications. Located in Stevenage, Hertfordshire, our modern facilities and supportive work culture foster an environment where legal professionals can thrive while making a meaningful impact in the field of alternative dispute resolution.
StudySmarter Expert Advice🤫
We think this is how you could land PARALEGAL | CASEWORKER | MEDIATOR | ADJUDICATOR
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including The Ombuds Group, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace PARALEGAL | CASEWORKER | MEDIATOR | ADJUDICATOR
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at The Ombuds Group, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in The Ombuds Group and the specific role of PARALEGAL | CASEWORKER | MEDIATOR | ADJUDICATOR. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for The Ombuds Group’s culture!
How to prepare for a job interview at The Ombuds Group
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at The Ombuds Group.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at The Ombuds Group.
