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- Tasks: Resolve disputes, mediate, prepare legal documents, and support legal experts.
- Company: Join a nationally recognised not-for-profit leader in alternative dispute resolution.
- Benefits: Enjoy a competitive salary, private medical cover, and a wellness package.
- Other info: Modern facilities, community events, and opportunities for professional qualifications.
- Why this job: Experience a 4-day work week and make a real impact in dispute resolution.
- Qualifications: Legal knowledge and strong communication skills are essential.
The predicted salary is between 28000 - 40000 £ per year.
Company Description: www.ombuds.group • “Best Place to Work” ~ The Sunday Times • 4-day week (full-time) ~ A long weekend, every weekend • Hone your legal and ADR skills The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals. Our portfolio of brands – recognised by government, business and consumers – stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer expert training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers. Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement. In 2025 , The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work – a testament to our commitment to excellence, fairness and employee wellbeing. Role Description This is a full-time , on-site role, based over a 4 day working week – located in Stevenage, Hertfordshire for an Ombudsman Caseworker | Adjudicator. The role holder will be responsible for resolving disputes, mediating/conciliating/negotiating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes and liaising with various stakeholders. The role holder will support our legal experts in ensuring compliance and accuracy in all matters. Package Salary ranges £28k to £40k depending on qualifications and experience Best in class benefits including private medical cover and wellness package Exceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri) Modern staff facilities with games room and quiet zones, staff and community events Company sponsored opportunities to obtain professional qualifications Ongoing L
LAW | CASEWORKER | MEDIATOR | ADJUDICATOR | OMBUDSMAN employer: The Ombuds Group
Contact Detail:
The Ombuds Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LAW | CASEWORKER | MEDIATOR | ADJUDICATOR | OMBUDSMAN
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ombuds Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your mediation and adjudication skills. We want to show that we’re not just familiar with the role, but passionate about it too!
✨Tip Number 3
Practice common interview questions related to dispute resolution. We can even role-play with a friend to get comfortable with our responses and showcase our expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining The Ombuds Group.
We think you need these skills to ace LAW | CASEWORKER | MEDIATOR | ADJUDICATOR | OMBUDSMAN
Some tips for your application 🫡
Show Your Passion for ADR: When you're writing your application, let us see your enthusiasm for alternative dispute resolution. Share any relevant experiences or insights that highlight why you’re drawn to this field and how you can contribute to our mission.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Ombudsman Caseworker role. Highlight your legal skills and any experience in mediation or adjudication, and don’t forget to mention how you align with our values of trust and integrity.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. This helps us quickly see your qualifications and fit for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Ombuds Group!
How to prepare for a job interview at The Ombuds Group
✨Know Your ADR Basics
Make sure you brush up on your knowledge of alternative dispute resolution (ADR) principles. Understand the key concepts and terminology, as well as the specific industries the Ombuds Group operates in. This will show that you're not just interested in the role but also understand the context in which they work.
✨Showcase Your Mediation Skills
Prepare examples from your past experiences where you've successfully mediated or resolved disputes. Be ready to discuss your approach, the challenges you faced, and the outcomes. This will demonstrate your practical skills and how you can contribute to their mission of trust and integrity.
✨Research the Company Culture
Familiarise yourself with the Ombuds Group's values and culture, especially their commitment to employee wellbeing and fairness. Mentioning specific aspects of their culture during the interview can help you connect with the interviewers and show that you’re a good fit for their team.
✨Prepare Thoughtful Questions
Have a list of insightful questions ready to ask at the end of your interview. Inquire about their training opportunities, the types of cases you might handle, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.