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For Companies At a Glance
- Tasks: Serve customers with a smile and create memorable dining experiences.
- Company: The Olympic, a vibrant hub blending cinema and dining.
- Benefits: Free cinema tickets, discounted dining, and 28 days' holiday.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Join a passionate team and enhance your hospitality skills in a fun environment.
- Qualifications: Experience in hospitality is a plus, but enthusiasm and a can-do attitude matter most.
The predicted salary is between 12 - 15 £ per hour.
Wait Staff (Front of House) – Bar & Bistro team at The Olympic, Barnes. This is a zero-hour contract; your General Manager will discuss hours and days you’d be available to work during recruitment. Hourly rate: £14.75 (£12.71 + £2.04 tronc guaranteed). Hours per week: varies according to business requirements and your availability. Location: The Olympic, Barnes.
About Us
A hub of entertainment, with cinema at its heart, set in iconic locations. At heart, cinema comes first—creating spaces that deliver films exactly as the creators intended, with an atmosphere that enhances, never overshadows, the experience. Across all our locations, we celebrate the storied heritage of the buildings we call home, seamlessly blending history with the contemporary moment.
The Role
We are looking for dedicated and personable floor staff to serve our customers to the highest standard and provide a personal and memorable experience to our guests.
Duties & Responsibilities
- Following our 10 Steps of Service to ensure a consistently memorable experience
- Dealing directly with our guests—presenting menus, taking orders and serving food and drinks
- Taking accountability for each dish you serve, ensuring quality and maintaining standards
- Preparing tables for meals, including the complete setup of linens, silverware and glassware
- Greeting guests in a professional manner and providing education about the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods
- Informing customers of daily specials
- Serving food and beverages to guests
- Receiving guest payments and processing transactions
- Clearing and cleaning tables promptly according to proper sanitation standards
- Completing side duties as required including polishing silverware, restaurant setup and filling condiments
- Educating customers by presenting and explaining the coffee drink menu; answering questions
- You must consistently be able to assess, anticipate and meet guests’ needs and respond quickly without losing focus or projecting a mood that detracts from guests’ dining experience
- Demonstrating a good knowledge and understanding of the full menu, ready to answer any queries or make suggestions to our guests
- Working as a team player — team players are the stars of our show
What We Are Looking For
If you meet some but not all the criteria below, we’d still love to hear from you. We understand the value of transferable skills. Our preferences for this role (when reviewing candidates) are that you have some experience in or exposure to, or an interest in providing a show-stopping level of guest service in a high-end hospitality or cinema environment. This will include being open to training, feedback, guidance and doing your best.
- Experience in a similar front of house role or willingness to learn, alongside an approachable, can-do attitude
- Good clear communication skills, particularly your email and phone etiquette
- Excellent people skills and a strong team spirit
- The ability to jump in and get it done as part of a professional supportive team
- A true passion and enthusiasm for people and film
Benefits
- Free cinema tickets and staff screening events at any of our locations
- Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests)
- Introduce an Icon! scheme (refer a friend)
- Employee Assistance Programme and additional benefits through Hospitality Action
- Flow is an online learning platform that provides a range of training courses to learn and improve your skills
- 28 days’ holiday (including Bank Holidays)
- Cycle To Work scheme
Wait Staff Front Of House in Sheffield employer: The Olympic Studios
Contact Detail:
The Olympic Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wait Staff Front Of House in Sheffield
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Olympic and soak up the atmosphere. Familiarise yourself with the menu and the vibe of the place. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd greet guests and take orders. Being personable is key in hospitality, so show us your charm!
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you’ve worked well in a team before. We love team players, so highlight your ability to jump in and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at The Olympic!
We think you need these skills to ace Wait Staff Front Of House in Sheffield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and film. A bit of charm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Wait Staff at The Olympic. Highlight any relevant experience or skills that match the job description, especially your customer service skills and teamwork spirit. We love seeing how you connect with our values!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This makes it easier for us to see your qualifications and understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Olympic. We can’t wait to hear from you!
How to prepare for a job interview at The Olympic Studios
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any daily specials. Being able to discuss the dishes confidently will show that you're genuinely interested in the role and ready to provide that top-notch service.
✨Show Off Your People Skills
During the interview, be prepared to demonstrate your excellent communication skills. Share examples of how you've successfully interacted with customers in the past, especially in high-pressure situations. This will highlight your ability to create memorable experiences for guests.
✨Emphasise Teamwork
The role requires a strong team spirit, so be sure to mention your experience working as part of a team. Discuss how you’ve collaborated with colleagues to ensure smooth service and how you can contribute to a positive atmosphere at The Olympic.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a guest's request or complaint. Practising these scenarios beforehand can help you respond naturally and effectively, showcasing your problem-solving skills and customer service attitude.