At a Glance
- Tasks: Ensure smooth ICT systems performance and provide top-notch support across our academies.
- Company: Join a supportive educational trust focused on collaboration and community.
- Benefits: Enjoy a competitive salary, generous leave, and access to pension schemes.
- Other info: Embrace a people-first culture with excellent professional growth opportunities.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: 5 GCSEs including Maths and English, plus relevant ICT experience.
The predicted salary is between 32597 - 36363 £ per year.
Location: The Oldham Academy North or Royton & Crompton Academy
Key Responsibilities:
- Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
- Maintain an up-to-date inventory of software and hardware using the Trust's official asset register software.
- Provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
- Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
- Assist in managing the day-to-day operations of the network under the direction of the Hub ICT Business Partner.
Pay Range: SCP 20 - 25 £32,597 - £36,363
Qualifications and Skills:
- 5 x GCSEs including Maths and English grade 4-9 or equivalent.
- Relevant ICT qualifications or equivalent demonstrable ICT technical support experience.
- Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper‑V/VMWare, switch/firewall infrastructure and MDM Solutions.
- Experience in supporting the development of ICT provisions and systems.
- Ability to understand a range of organisational and technical procedures and disseminate to other staff.
Benefits – Financial and Lifestyle:
- We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees.
- Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.
Professional Growth and Development:
- We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities.
- Teaching staff benefit from automatic TLR progression, a structured 9‑point pay scale (M1 to UPS3), and full TLR payments for part‑time colleagues fulfilling full responsibilities.
Culture and Wellbeing:
- Our people‑first culture values every colleague.
- We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice.
- Collaboration is at the heart of our Trust, encouraging shared learning and collective success.
E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Hub Senior IT Technician – North in Failsworth employer: The Oldham Academy North
E-ACT is an exceptional employer, offering a supportive and collaborative work environment for the Hub Senior IT Technician role. With a strong focus on professional growth through tailored development opportunities and a comprehensive benefits package, including generous leave and pension schemes, employees are valued and encouraged to thrive. Located in the vibrant communities of Oldham and Royton & Crompton, our culture prioritises wellbeing and inclusivity, making it a rewarding place to contribute to the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Senior IT Technician – North in Failsworth
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Hub Senior IT Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge related to Active Directory, Group Policy, and other relevant systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled ICT issues in the past. This will demonstrate your ability to provide efficient first and second-line support, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our community-focused culture.
We think you need these skills to ace Hub Senior IT Technician – North in Failsworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hub Senior IT Technician role. Highlight your relevant ICT qualifications and any experience with systems like Active Directory or DNS, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting ICT in our academies and how your background makes you a perfect fit for the team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved ICT issues. We love seeing how you tackle challenges, especially in a school environment where support is crucial.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Oldham Academy North
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ICT systems, especially those mentioned in the job description like Active Directory and DNS. Be ready to discuss your hands-on experience with these technologies, as it shows you're not just familiar but also capable of providing the support needed.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved ICT issues in the past. Think about specific scenarios where you provided first or second-line support and how you escalated problems when necessary. This will demonstrate your ability to handle challenges effectively.
✨Familiarise Yourself with the Helpdesk Process
Since operating the Academy ICT Helpdesk is a key responsibility, understand how helpdesk systems work. If possible, research common queries and solutions related to the academies' ICT systems. This will help you speak confidently about how you would manage helpdesk calls.
✨Emphasise Team Collaboration
The role involves working closely with the Hub ICT Business Partner and other staff. Be prepared to discuss how you’ve collaborated in previous roles, highlighting your communication skills and ability to disseminate technical information clearly to non-technical colleagues.
