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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a historic hotel.
- Company: Join RBH, a top-rated employer in hospitality, committed to putting people first.
- Benefits: Enjoy discounts, flexible working, wellness events, and free meals on duty.
- Other info: Dynamic environment with opportunities for personal growth and career advancement.
- Why this job: Be part of a unique hotel with rich history and modern comforts, making a real impact.
- Qualifications: Experience in food and beverage, strong communication, and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
Rich in history and charm, The Olde Bell in Hurley, Berkshire, dates back to 1135, making it one of the oldest inns in the world. This beautifully restored property combines heritage with modern comforts, featuring 48 cosy, individually styled rooms across five buildings. With a rustic yet elegant dining room, a characterful bar, and lush gardens, The Olde Bell offers a unique setting surrounded by the English countryside.
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A day in the life of a Guest Services Manager at our hotel includes:
- Leading the F&B team with a positive vibe, helping create a welcoming and seamless service experience.
- Overseeing daily shift activities, from setting up tables to ensuring orders flow smoothly and guests are happy.
- Supporting and guiding the team, helping with training and encouraging everyone to deliver their best.
- Handling guest requests and resolving issues, keeping the service upbeat and responsive.
- Coordinating with the kitchen and bar to keep things moving like clockwork.
- Monitoring stock levels and assisting with inventory.
- Keeping the dining and service areas clean and compliant, with an eye on health and safety.
- Leading the front office team to deliver outstanding guest service.
- Addressing guest needs promptly and professionally, building lasting impressions and guest loyalty.
- Overseeing daily front office operations, including check-in/out processes and room assignment accuracy.
- Recruiting, training, and mentoring front desk staff.
- Acting as the primary contact for guest concerns, handling complaints with empathy and efficiency.
- Managing front office budgets and controlling expenses.
- Maintaining records of occupancy, rates, and guest profiles.
- Motivating the team to achieve upselling targets.
- Ensuring front desk operations comply with hotel safety standards.
What we need from you:
- A natural people person excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Guest Services Manager in Maidenhead employer: The Olde Bell
Contact Detail:
The Olde Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Show your personality! When you get that interview, let your passion for guest services shine through. Share stories that highlight your experience and how you’ve made guests feel special in the past.
✨Tip Number 3
Be prepared to demonstrate your skills on the spot. Whether it’s handling a mock guest complaint or showcasing your leadership style, be ready to show us how you’d handle real-life scenarios in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Guest Services Manager in Maidenhead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Services Manager role. Highlight your relevant experience in food and beverage, and how you've led teams in the past. We love seeing how you fit into our unique culture!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Olde Bell.
How to prepare for a job interview at The Olde Bell
✨Know the Hotel's Story
Before your interview, take some time to learn about The Olde Bell's rich history and unique charm. Understanding its heritage will not only impress your interviewers but also help you connect with the hotel's values and culture.
✨Showcase Your People Skills
As a Guest Services Manager, being a natural people person is key. Prepare examples of how you've motivated teams or resolved guest issues in the past. This will demonstrate your ability to lead and create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess your quick thinking and problem-solving skills. Think of specific situations where you had to handle guest complaints or manage a busy shift, and be ready to discuss how you approached these challenges.
✨Highlight Your Organisational Skills
The role requires juggling multiple tasks, so come prepared to discuss how you stay organised in a fast-paced environment. Share strategies you've used to manage inventory, oversee operations, or train staff effectively.