At a Glance
- Tasks: Join our Front of House team to create unforgettable experiences for theatre patrons.
- Company: The Old Vic, a renowned theatre with a commitment to inclusivity and community.
- Benefits: Earn £14.80 per hour, enjoy free therapy, and receive complimentary tickets to shows.
- Other info: Flexible shifts, opportunities for overtime, and a supportive team culture await you.
- Why this job: Be part of an exciting theatre environment and enhance your customer service skills.
- Qualifications: Experience in customer-facing roles and a passion for theatre are essential.
The predicted salary is between 14.8 - 14.8 £ per hour.
We are looking for Front of House Assistants to provide a high quality experience for patrons of The Old Vic. A full job description can be found below.
Salary: £14.80 per hour
Terms: Fixed term contracts ending 19 September 2026, with possibility of extension. Available to work a set rota for the length of the run of How The Other Half Loves. Induction training will be required from week commencing 20 July 2026.
Key Terms of Fixed Term Contract:
- The run contains an average of 8 performances per week (Monday‑Saturday evenings, and matinees on Wednesday and Saturday).
- Work as per an agreed rota between Monday and Saturday.
- Roles include Bar or Usher positions as part of the FOH Assistant.
- Additional shifts may be available as overtime.
- Paid monthly in arrears.
Benefits:
- Interest‑free travel schemes including Cycle 2 work and Season Ticket loans after probation.
- Free therapy from SelfSpace.
- Mental health support via in‑house Mental Health Champions.
- Two complimentary tickets to a preview performance per production.
- Pension scheme with The People’s Pension.
- Enhanced sick pay.
- All staff social events.
- Staff discount in The Old Vic bars and in local bars and restaurants.
- Opportunities to participate in working groups such as Inclusion and Sustainability Working Groups.
- Commitment to learning, education and development.
Responsibilities:
- Work as part of the Front of House team (Bar and Usher).
- Welcome patrons politely and enthusiastically.
- Provide patrons with accurate information, directions and assistance in all parts of the House.
- Assist customers with access requirements.
- Contribute to health and safety by participating in emergency evacuation procedures.
- Sales reconciliation.
- Assist with events, specific access performances or other responsibilities as required.
- Maintain a customer‑friendly and safe environment.
- Contribute to a great audience experience by providing outstanding service and enhancing the theatre’s reputation.
This is not an exhaustive list of duties and the Theatre’s management may, at any time, allocate other tasks of a similar nature or level.
Person Specification – Essential:
- Previous experience working in a theatre or similar venue in a customer‑facing role (bartending and/or usher).
- Proven ability to provide a high level of customer service at all times.
- Proven ability to work collaboratively as part of a team.
- Capability to demonstrate proactivity and initiative.
- Ability to adapt to changing priorities and demands.
- Availability to work evenings, matinees and/or weekends.
Equal Opportunities: We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to receive applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates. We may take positive action to increase the employment of under‑represented groups. If you need reimbursement for travel costs to attend an interview, we will provide reasonable travel costs. We partner with a range of inclusive organisations; see our FAQs for more details.
FOH Assistant - How The Other Half Loves (FTC) employer: The Old Vic
The Old Vic is an exceptional employer, offering Front of House Assistants a vibrant work culture that prioritises inclusivity and employee well-being. With benefits such as interest-free travel schemes, mental health support, and opportunities for professional development, staff are encouraged to thrive both personally and professionally while contributing to a world-renowned theatre experience in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Assistant - How The Other Half Loves (FTC)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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We think you need these skills to ace FOH Assistant - How The Other Half Loves (FTC)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The Old Vic
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The Old Vic. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
