This medical secretary post sits within the administrative team at The Old School Surgery, a GP practice in Stoney Stanton serving around 7,500 patients. The work centres on referrals, clinical correspondence and patient records, supporting five GPs and the wider practice team. It is offered full time or as a job share, and suits someone comfortable handling confidential patient information on SystemOne. Medical secretary or administration experience is essential.
What the job involves
- Support GPs, clinicians and the practice team with secretarial and administrative work, including preparing for clinics
- Prepare, type and process clinical letters, referrals, reports and medical documents
- Process and manage hospital and specialist referrals within required timescales
- Monitor and follow up referrals, appointments, investigations and correspondence
- Manage incoming and outgoing correspondence, including consultant reports
- Maintain accurate patient records on SystemOne
- Handle sensitive patient information under GDPR and practice policy
- Communicate with hospitals, community services, patients and other healthcare professionals
- Answer enquiries and direct them to the right clinician or staff member
- Flag urgent correspondence to clinicians promptly
- Process ADHD and autism referrals, including SARS forms
- Handle patient registrations, 2WW referrals and PRISM forms
Qualifications
- Educated to GCSE level or equivalent, including Maths and English at grade C or above
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare settingMedical secretary or administration role experience
Skills & knowledge
- Clear, polite telephone manner
- Effective time management, planning and organising
- Works well as a team member and autonomously, and is flexible and cooperative
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Other
- Polite and confident
- Motivated and forward-thinking
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Nice to have
- Knowledge of SystmOne
- Knowledge of Accurx
- IT skills
- Use of Word and Outlook
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Medical secretary in Stoney Stanton employer: The Old School Surgery
The Old School Surgery and UWE Healthcentre Frenchay Campus is an exceptional employer for Mental Health Nurses, offering a supportive and collaborative work environment that prioritises team wellbeing and professional development. With flexible hours, a competitive salary, and a range of wellbeing initiatives including regular social events and access to an in-house Wellbeing team, employees can enjoy a healthy work-life balance while making a meaningful impact on the mental health of a diverse patient population. Located just a short walk from vibrant Fishponds, this practice fosters a culture of innovation and education, ensuring that staff are well-equipped to deliver high-quality primary care.
