At a Glance
- Tasks: Join our friendly team to support patients and manage administration tasks.
- Company: The Old School Surgery, a welcoming rural practice with a supportive culture.
- Benefits: Flexible hours, teamwork environment, and the chance to make a real difference.
- Other info: Opportunity to grow in a small, close-knit team.
- Why this job: Be part of a caring community and help patients in a meaningful way.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 20000 - 25000 € per year.
Are you looking for a new challenge and to join a friendly and supportive team? If so, The Old School Surgery would love to hear from you. The Old School Surgery values teamwork and the chance to work in a welcoming practice where your contribution is truly appreciated. We are looking for an additional member to join our reception team for 16.5 hours per week. Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 would be required.
Main duties of the job:
- The role involves a variety of patient administration and front-line patient support over the telephone and face to face within a rural general practice setting.
- Key responsibilities include:
- Opening and closing of the surgery.
- Give out repeat and acute prescriptions to patients or their representatives.
- Assist patients with face-to-face enquiries and follow up as necessary.
- Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.
- Ensure all emails are acknowledged and processed in the correct time frame.
- Patient administration to include registrations, online access, DVLA, insurance requests.
- To ensure all tasks are dealt with and escalated if necessary.
- Process all scanning (paper and electronic).
- Support GPs and The Practice Managers.
The Old School Surgery is a small, friendly rural dispensing practice caring for approximately 3,500 patients which is beautifully situated alongside the Kennet.
Patient Services Administrator employer: The Old School Surgery
The Old School Surgery is an excellent employer that fosters a supportive and collaborative work environment, making it an ideal place for those seeking meaningful employment in healthcare. With a focus on teamwork and patient care, employees benefit from flexible working hours, opportunities for professional growth, and the chance to make a real difference in the lives of patients within a charming rural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator
✨Tip Number 1
Get to know the practice! Research The Old School Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios you might face as a Patient Services Administrator. This will boost your confidence and help you articulate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the team at The Old School Surgery.
We think you need these skills to ace Patient Services Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit into our supportive team.
Tailor Your Application:Make sure to tailor your application specifically for the Patient Services Administrator role. Highlight your relevant experience in patient administration and customer service, as this will show us that you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid jargon and keep it simple so we can focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Old School Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research The Old School Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Patient Services Administrator, you'll be the first point of contact for patients. Prepare examples that highlight your communication skills, both face-to-face and over the phone. Think about times when you’ve successfully handled difficult situations or provided excellent customer service.
✨Demonstrate Flexibility and Teamwork
Since the role requires flexibility in covering holidays and sickness, be ready to discuss your availability and willingness to adapt. Share experiences where you’ve worked as part of a team, especially in a supportive environment, to show you’re a great fit for their friendly practice.
✨Prepare for Common Questions
Anticipate questions related to patient administration tasks, such as handling prescriptions or managing appointments. Practise your responses to these scenarios, ensuring you convey your organisational skills and attention to detail, which are crucial for this role.
