medical secretary

The Old School Surgery is a rural surgery situated in Stoney Stanton (LE1) with a patient list of 7,500 patients which consists of 5GPs, an ANP, a nursing team along with a strong administrative team. We are seeking a dedicated organised and motivated secretary to join our friendly team. This position is available on a full time basis or as a job-share opportunity. The successful candidate will provide essential administrative and secretarial support to our GPs and wider practice team, helping to ensure the smooth running of our busy GP surgery. This is a rewarding opportunity to become part of a supportive team and make a positive difference to our patients and local community.

Main duties of the job

The main duties of the role will be to provide comprehensive secretarial and administrative support to the GPs and practice team at The Old School Surgery. Responsibilities will include processing referrals, managing incoming and outgoing communications, maintaining accurate patient records and handling confidential information in accordance with practice policies. The successful candidate must be organised, reliable, approachable and professional, with good communication skills, attention to detail and the ability to maintain patient confidentiality at all times, The following are the core responsibilities of the medical secretary There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Providing efficient and confidential secretarial and administrative support to GPs, clinicians and the wider practice team.
• Preparing, typing and processing clinical correspondence, referral letters, reports and medical documentation accurately and promptly.
• Processing and managing hospital and specialist referrals, ensuring appropriate information is included and referrals are sent within required timescales.
• Monitoring and following up referrals, appointments, investigations and clinical correspondence where appropriate.Managing incoming and outgoing correspondence, including hospital letters, consultant reports and other clinical communications.
• Maintaining accurate and up-to-date patient records, ensuring information is recorded appropriately and in accordance with practice procedures.
• Using the practice clinical system, SystemOne, to record, retrieve and process patient information.
• Handling sensitive patient information with a high level of confidentiality, discretion and professionalism, in accordance with GDPR and practice policies.
• Communicating with hospitals, consultants, community services, patients and other healthcare professionals regarding referrals, appointments and correspondence.
• Responding to telephone and written enquiries professionally and directing queries to the appropriate clinician or member of staff.
• Supporting GPs and clinicians with administrative tasks, including preparation of documentation and information required for clinics and consultations.
• Ensuring urgent correspondence and clinical information is identified and brought to the attention of the appropriate clinician promptly.
• Managing workload effectively, prioritising tasks and meeting deadlines and referral timescales.
• ADHD/Autism referrals also managing/inputting the Sars forms.
• Understanding and using prism forms
• Patient registrations
• 2www referrals
• Maintaining a professional approach when dealing with patients and colleagues, demonstrating tact, sensitivity, respect and diplomacy at all times.

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Experience Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience in a medical secretary or administration role

Skills Essential

• Medical secretary experience
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Knowledge of SystmOne, Accurx,
• IT Skill
• Use of word/outlook, Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Person Specification Qualifications Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Person Specification Experience Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience in a medical secretary or administration role

Person Specification Skills Essential

• Medical secretary experience
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Person Specification Desirable

• Knowledge of SystmOne, Accurx,
• IT Skill
• Use of word/outlook, Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

The Old School Surgery is a partner-led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire.

Our multidisciplinary team includes: GP Partners Salaried GPs Practice Nurses Healthcare Assistants Dispensary team Administrative and support staff Patient Co-ordinators We believe excellent patient care depends on clear communication strong team work and efficient organisation across the whole practice.

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