At a Glance
- Tasks: Join our friendly team to support patients and manage reception duties.
- Company: The Old School Surgery, a welcoming rural practice with a strong community vibe.
- Benefits: Flexible hours, supportive environment, and the chance to make a real difference.
- Other info: Enjoy a beautiful location alongside the Kennet & Avon Canal with great local amenities.
- Why this job: Be part of a caring team that values kindness, teamwork, and integrity.
- Qualifications: Experience in a medical setting and familiarity with SystmOne preferred.
The predicted salary is between 13 - 16 € per hour.
Are you looking for a new challenge and to join a friendly and supportive team? If so, The Old School Surgery would love to hear from you. The Old School Surgery values teamwork and the chance to work in a welcoming practice where your contribution is truly appreciated.
We are looking for an additional member to join our reception team for 17 hours per week over the following days:
- Monday 08:00 - 14:00
- Tuesday 08:00 - 14:00
- Thursday 08:00 - 13:00
Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 would be required.
Main duties of the job
The role involves a variety of patient administration and front-line patient support over the telephone and face to face within a rural general practice setting. Key responsibilities include:
- Opening and closing of the surgery.
- Give out repeat and acute prescriptions to patients or their representatives.
- Assist patients with face-to-face enquiries and follow up as necessary.
- Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.
- Ensure all emails are acknowledged and processed in the correct time frame.
- Patient administration to include registrations, online access, DVLA, insurance requests.
- To ensure all tasks are dealt with and escalated if necessary.
- Process all scanning (paper and electronic).
- Support GPs and The Practice Managers.
About us
The Old School Surgery is a small, friendly rural dispensing practice caring for approximately 3,500 patients which is beautifully situated alongside the Kennet & Avon Canal in the North Wessex Downs, an Area of Outstanding Natural Beauty. The village benefits from direct train links to London, nearby motorway connections, excellent local schools, and easy access to Savernake Forest and the market towns of Marlborough and Hungerford. A welcoming village store with post office and bakery is located immediately adjacent to the practice, adding to the strong sense of community and work-life balance.
We are proud to be a happy, supportive and respectful place to work, where staff feel valued and supported. Our work is guided by our core values of Kindness, Teamwork and Integrity, which underpin how we care for our patients and how we treat one another. We are part of the East Kennet Primary Care Network and are a long-established teaching practice, supporting GP trainees and medical students. The practice uses the SystmOne clinical system, consistently achieves high QOF performance, and is rated Good by the CQC. We are also a visa sponsoring organisation and hold RCGP Veteran Friendly accreditation. The practice offers a wide range of enhanced services including minor surgery, joint injections, cryotherapy and LARC services, providing varied and rewarding clinical work within a well-supported environment.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the practice team. Duties include greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider.
Job Responsibilities (not limited to):
- Maintaining and monitoring the practice appointment system.
- Book all nursing appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Signpost patients to the correct service where appropriate.
- Process incoming and outgoing emails.
- Process documentation as required.
- File and store records as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patients' healthcare records.
- Accept payment for private medical work.
- Manage all queries (including administrative queries) as necessary in an efficient manner.
- Accept deliveries from couriers.
- Ensure the pathology samples are collected.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
Person Specification
Experience
Experience of working as a GP Receptionist or similar position within a medical setting. Experience of using SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Administrator in Marlborough employer: The Old School Surgery
The Old School Surgery is an excellent employer, offering a supportive and friendly work environment where teamwork and kindness are at the core of our values. Located in a picturesque rural setting alongside the Kennet & Avon Canal, we provide our staff with a strong sense of community, opportunities for professional growth, and a balanced work-life experience. With a commitment to employee well-being and development, we ensure that every team member feels valued and appreciated while contributing to the care of our 3,500 patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator in Marlborough
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Old School Surgery. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient administration and front-line support. Think about your past experiences and how they align with the role. We want you to feel confident when discussing your skills and how they can benefit the team.
✨Tip Number 3
Show off your teamwork skills! Since The Old School Surgery values collaboration, be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and contribute to a positive work environment will definitely catch their attention.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Patient Services Administrator in Marlborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit into our supportive team.
Tailor Your Application:Make sure to tailor your application to the Patient Services Administrator role. Highlight any relevant experience, especially in patient administration or using SystmOne. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and values.
How to prepare for a job interview at The Old School Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research The Old School Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission of kindness, teamwork, and integrity.
✨Showcase Your Communication Skills
As a Patient Services Administrator, you'll be the first point of contact for patients. During the interview, demonstrate your excellent communication skills by providing clear and concise answers. Use examples from your past experiences where you successfully handled patient inquiries or resolved issues, highlighting your ability to remain calm and professional.
✨Prepare for Role-Specific Questions
Expect questions related to your experience with patient administration and using systems like SystmOne. Brush up on common tasks such as booking appointments, processing prescriptions, and managing patient records. Be ready to discuss how you've handled similar responsibilities in previous roles, showcasing your relevant experience.
✨Emphasise Teamwork and Flexibility
The Old School Surgery values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in the past. Additionally, highlight your flexibility in covering shifts and adapting to changing needs, as this is crucial in a healthcare setting.
