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- Tasks: Support patients and clinicians by managing enquiries and coordinating appointments.
- Company: Join a friendly, partner-led GP practice serving 7,500 patients.
- Benefits: Flexible full-time and part-time roles with a supportive team environment.
- Why this job: Make a positive impact on patient experiences in a dynamic healthcare setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Collaborate with a multidisciplinary team for excellent patient care.
The predicted salary is between 24000 - 36000 £ per year.
The Old School Surgery is looking to recruit Patient Co-ordinators to join our administrative team. Patient Co-ordinators play an important role within the practice, acting as a key point of contact for patients while supporting communication between patients, clinicians and the wider practice team. The role involves responding to patient enquiries, supporting appointment systems, assisting with digital triage requests and contributing to the administrative processes that support patient care. We are looking for team players who enjoy working in a busy environment and who want to help ensure patients receive clear information and a positive experience when contacting the practice.
The Old School Surgery is a friendly, partner-led GP practice serving around 7,500 patients in Stoney Stanton. Our team works closely together to ensure services run efficiently and patients receive safe and effective care. We welcome applications for both full-time and part-time roles, and flexibility across the working week is highly valued.
Main duties of the job
- Support the day-to-day communication and administrative processes within the practice.
- Respond to patient enquiries by telephone, email and in person.
- Help patients navigate appointment systems and ensure requests are directed to the appropriate member of the practice team.
- Support a range of administrative processes that underpin patient care.
- Work closely with clinicians, nurses and administrative colleagues to ensure patients receive clear communication and well-organised support.
About us
The Old School Surgery is a friendly, partner-led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire. We pride ourselves on providing high-quality patient care through strong teamwork and collaboration across the whole practice. Our multidisciplinary team includes GP partners, salaried GPs, practice nurses, healthcare assistants, patient co-ordinators, administrative staff and a dispensary team.
Job responsibilities
Patient Co-ordinators play a vital role within the practice, supporting communication between patients and the clinical team while contributing to the wider administrative processes that help the practice run effectively. Acting as a key point of contact for patients, the role helps ensure enquiries are handled efficiently, communication with clinicians and nurses is well coordinated, and patients are supported in accessing the most appropriate care.
Key Outcomes of the Role
- Patients feel welcomed, supported and listened to when contacting the practice.
- Clear and efficient communication between patients and clinicians.
- Well-organised handling of patient enquiries and requests.
- Strong collaboration across clinical and administrative teams.
- A positive patient experience when interacting with the practice.
Patient Communication and Coordination
Patient Co-ordinators support patients in accessing appropriate services and help ensure clear, effective communication between patients and the clinical team. This includes responding to patient enquiries through a range of channels, including telephone, email, digital access requests and in-person enquiries.
Supporting Patient Access and Triage
The practice uses digital systems to support patient access and help ensure patients are directed to the most appropriate care in a timely and efficient way.
Administrative and Operational Support
Patient Co-ordinators contribute to the wide range of administrative and operational processes that support the delivery of patient care and the effective functioning of the practice.
Professional Responsibilities
- Maintain patient confidentiality at all times.
- Follow practice procedures and information governance requirements.
- Communicate with patients and colleagues in a professional, respectful and supportive manner.
- Contribute positively to the team environment and support colleagues where required.
- Support the smooth day-to-day running of the practice.
Person Specification
- Experience in a customer service or patient-facing role.
- Strong communication and interpersonal skills.
- Ability to remain calm and organised in a busy environment.
- Ability to work effectively as part of a team.
- Understanding of the importance of confidentiality.
- Experience working in general practice or healthcare.
- Experience managing telephone enquiries in a busy environment.
Patient Co-ordinators Full/Part time in Leicester employer: The Old School Surgery
Contact Detail:
The Old School Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Co-ordinators Full/Part time in Leicester
✨Tip Number 1
Get to know the practice! Research The Old School Surgery, its values, and the team. This way, when you chat with them, you can show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! As a Patient Co-ordinator, you'll be the go-to person for patients. Role-play with a friend or family member to get comfortable responding to enquiries and directing requests.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've successfully handled patient enquiries or worked as part of a team. This will help you stand out as a candidate who can thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Old School Surgery. Don’t miss out!
We think you need these skills to ace Patient Co-ordinators Full/Part time in Leicester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re excited about the role and ready to make a positive impact on our patients' experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Co-ordinator role. Mention specific examples of how you've supported communication or worked in busy environments before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Old School Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research The Old School Surgery. Familiarise yourself with their values, services, and the patient demographic they serve. This will not only show your genuine interest but also help you tailor your responses to align with their mission of providing high-quality patient care.
✨Showcase Your Communication Skills
As a Patient Co-ordinator, communication is key. Prepare examples from your past experiences where you effectively handled patient enquiries or resolved issues. Be ready to demonstrate how you can maintain clear and efficient communication between patients and clinicians, as this is crucial for the role.
✨Emphasise Teamwork and Flexibility
The Old School Surgery values collaboration across its multidisciplinary team. Highlight your ability to work well in a team and share instances where you’ve successfully collaborated with others. Also, express your willingness to be flexible with working hours, as this is highly valued in their practice.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle busy environments. Think about how you would manage multiple patient enquiries at once or how you would assist someone navigating the appointment system. Practising these scenarios can help you feel more confident during the interview.