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- Tasks: Be the friendly first point of contact for patients and manage administrative tasks.
- Company: Join a supportive team at The Old School Surgery, located in a beautiful Victorian school.
- Benefits: Flexible hours, free snacks, cycle to work scheme, and a lovely sun terrace.
- Why this job: Make a real difference in patient care while working in a vibrant community.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy daily breaks, social WhatsApp groups, and a commitment to health equality.
The predicted salary is between 24000 - 36000 £ per year.
The Old School Surgery and UWE Health Centre Frenchay are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking and friendly reception team. Full and part-time hours considered, and this will also include very occasional Saturdays.
Responsibilities:
- Be the first point of contact for our patients, whether it be face to face or by telephone, offering support and guidance on choosing the right service at the right time.
- Deal with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP requests and more.
- Remain friendly and welcoming to all patients, staying calm and professional when dealing with difficult situations.
- Use our online patient access system (Klinik) to monitor online patient requests and triage patients accordingly.
- Book appointments for GP clinics and other practice clinicians as required, ensuring correct information is provided.
- Ensure accurate information and messages are passed to the Doctors and other surgery staff.
- Deal with all telephone queries/requests from patients and act as a liaison with GPs and other practice clinicians.
- Participate in in-house training or other training as required.
- Respect and maintain all aspects of confidentiality relating to patients, staff and practice.
- Perform any other duties reasonably expected of the post.
The Old School Surgery is based in a beautiful old Victorian school, set opposite the lovely central Fishponds Park and St Marys Church. We have a branch surgery at the University of the West of England housed in the middle of this vibrant University. Excellent, enthusiastic and competent nursing and support teams. Strong green ethos – Old School Surgery is a Greener Practice. Pharmacy team of 10 to deal with the majority of prescription requests and queries. Responsibility for local care homes. Strong links with local social prescribing service with a social prescriber working within the practice. Health and well-being staff representative.
Daily breaks, lunchtime meet-up, free fresh coffee and tea, fresh fruit and snacks. WhatsApp Groups to keep you in the know and socialise. Positive social purpose commitment to reducing health inequalities in our patients. Easy cycling and road links and a secure bike shed with heated clothes dryer, changing room and shower facilities. We offer the cycle to work scheme (two of them in fact to get the best range of cycles available). Amazing private staff sun terrace with comfortable sofas, umbrellas and space to chill.
Care Navigator in Bristol employer: The Old School Surgery
Contact Detail:
The Old School Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Bristol
✨Tip Number 1
Get to know the practice! Research The Old School Surgery and UWE Health Centre, so you can chat about their values and services during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling different scenarios, especially tricky ones.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our friendly team at The Old School Surgery.
We think you need these skills to ace Care Navigator in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who fits in with our hardworking and friendly team.
Tailor Your Application: Make sure to tailor your application specifically for the Care Navigator role. Highlight your experience in dealing with patients and administrative tasks, and how you can contribute to our positive social purpose. It’s all about showing us why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details you need about the role there too!
How to prepare for a job interview at The Old School Surgery
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the tasks mentioned in the job description, like handling patient queries and using the Klinik system. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your communication skills. Prepare examples of how you've dealt with difficult situations or provided excellent customer service in the past. This will show that you can remain calm and professional under pressure.
✨Research the Practice
Take some time to learn about The Old School Surgery and its values, especially their commitment to reducing health inequalities. Mentioning specific details about the practice during your interview will show that you're genuinely interested and have done your homework.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support staff well-being. This not only shows your interest but also helps you gauge if the practice is the right fit for you.