Are you an organised and approachable team leader who enjoys supporting colleagues and delivering excellent patient services?, The Old School Surgery is looking for a Patient Services Manager to lead our Reception and Administration Teams and support the day-to-day running of our village dispensing practice. Working closely with the GP Partner, practice leadership and Dispensary Managers, you will combine team management with regular reception and administrative duties. Main duties of the job Lead and support the Reception and Administration Teams. Coordinate rotas, leave and cover, working collaboratively across departments. Support staff induction, training, supervision and appraisals. Oversee patient enquiries, administrative workflows and prescription request processes. Coordinate complaints and help improve services through patient feedback. Support IT systems, staff access, practice procedures and business continuity. Provide practical reception and administrative support when needed.
We are a friendly village general practice based in a converted Victorian school building in Chartham, with close working relationships across our clinical, dispensary and administrative teams.
- A welcoming and supportive team.
- A varied role with regular patient contact.
- Relevant training and development.
- NHS Pension Scheme membership, if applicable.
- 5.6 weeks annual leave entitlement.
- Ample free on-site parking.
Patient Services Manager in Bridge employer: The Old School Surgery
The Old School Surgery and UWE Healthcentre Frenchay Campus is an exceptional employer for Mental Health Nurses, offering a supportive and collaborative work environment that prioritises team wellbeing and professional development. With flexible hours, a competitive salary, and a range of wellbeing initiatives including regular social events and access to an in-house Wellbeing team, employees can enjoy a healthy work-life balance while making a meaningful impact on the mental health of a diverse patient population. Located just a short walk from vibrant Fishponds, this practice fosters a culture of innovation and education, ensuring that staff are well-equipped to deliver high-quality primary care.
