At a Glance
- Tasks: Lead Ham’s Hame Pub & Grill, ensuring exceptional food and service.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, discounts, wellness perks, and competitive salary.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team creating memorable guest experiences.
- Qualifications: Experience in restaurant management and excellent communication skills.
The predicted salary is between 40000 - 40000 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability
About the Role
We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. Nestled beneath the iconic Hamilton Grand, next to the 18th hole of the worlds most famous golf course, Ham’s Hame offers outstanding Scottish cuisine in an informal setting.
As Manager, you will oversee the day-to-day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel. You will lead, inspire and support your team, creating a positive, high-performing culture while being a visible presence on the floor during service. With a strong commercial focus, you will drive revenue, manage costs, and maintain operational excellence across staffing, stock control and service delivery. Working closely with the Food & Beverage leadership team, you will play a key role in creating memorable guest experiences and ensuring Ham’s Hame continues to thrive.
In this role you will:
- Oversee the daily operations of Hams Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
- Maintaining standards and operating procedures.
- Ensuring all service and bar processes are followed, taking every effort to control costs.
- Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
- Resolving any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
- Forecasting for staffing requirements, ensuring staff volumes are adequate.
- Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives.
- Drive the success of our Food and Beverage Team through identifying continuous improvement areas.
To be successful in this role you will have the following qualities and experience:
- Proven experience in supervising teams within a restaurant environment.
- Excellent team management skills with the ability to motivate associates effectively.
- Familiarity with food safety regulations and culinary practices related to beverage service.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- A proactive approach to problem-solving with strong organisational skills.
If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!
Hours
Full time, 40 hours over 5 days
Salary
Up to £40,000 per annum
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Manager - Hams Hame employer: The Old Course Hotel
At the Old Course Hotel, we pride ourselves on being an employer of choice, dedicated to our associates' growth and wellbeing. Located in the iconic St Andrews, we offer a vibrant work culture that celebrates success through recognition schemes and provides extensive training opportunities for career advancement. With competitive benefits including free meals, wellness access, and exclusive discounts, joining our team means being part of a passionate community committed to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Hams Hame
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Old Course Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Old Course Hotel
Don't be shy about reaching out to The Old Course Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager - Hams Hame
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Old Course Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Old Course Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
