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- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: Join The Old Coastguard, a charming venue with a focus on hospitality.
- Benefits: Enjoy free meals, discounts, and regular team socials.
- Other info: Flexible shifts, consistent hours, and opportunities for growth.
- Why this job: Be part of a supportive team with stunning views and a vibrant atmosphere.
- Qualifications: 2+ years in hospitality, excellent communication, and a passion for service.
The predicted salary is between 27600 - 27600 £ per year.
Overview
The following information aims to provide potential candidates with a better understanding of the requirements for this role. General Manager, Louis Vanhinsbergh, is on the lookout for a new Front of House Supervisor to join his crew. At The Old Coastguard we believe in the simple things in life done well. A charming welcome and a warm smile; a well poured drink and a plate of something delicious; the comfiest of beds with an unbeatable view. If this sounds like a bit of you, you're in the right place.
We're on the hunt for a new Front of House Supervisor to join our small but mighty crew. You'll be helping to lead the FOH team on shift, making sure service runs smoothly, the team feel supported, and every guest leaves happy. You'll be joining the core OC team who keep the ship on an even keel.
This is a permanent position, offering 30+ hours spread over 4 -5 days with a mix of morning and evening shifts, so no endless late nights or early starts every day. You'll get consistent hours, proper rest days, and a rota planned in advance. Work is important, but life is too, so whether you're an early riser, or a late shift legend, we'll do our best to find the rhythm that works for you. In return, we'll ask for dynamism, enthusiasm and commitment.
We want someone who'll deliver exceptional hospitality to our Eaters, Drinkers and Sleepers. Outside of the day to day operations there are wine suppers, music festivals, The Crab Shack and other events to get your teeth stuck into!
Start date: April 2026
Pay: £13.30 per hour, tips, pro rata to the number of hours worked
Hours: 30 + Hours over 4-5 days per week (2 consecutive days off) to include evenings and weekends
What you'll be doing:
- Leading the FOH service team from the front to give our guests and team the best experience we can deliver.
- Supporting the House Manager team in the day to day site operations, restaurant, bar & rooms.
- Delivering a successful service, taking on menu writing, team briefings, and role allocating.
- Working in rotation with the other Supervisors to assist in other key areas - from the bar and wine product, to events support, and running The Crab Shack, our seasonal outside bar and kitchen.
- Cashing up, cash handling and managing floats with accuracy and responsibility.
- Supporting the training and development of the junior team, alongside the House Managers, to ensure a confident and capable team who are proud of what they do and where they work.
- Helping to effectively manage stock levels, from ordering and supplier liaison to stock rotation, stocktakes and propagating a culture of looking after every drop.
What we're looking for:
- Proven Hospitality Experience with 2 or more years of keeping guests happy, calm and eager to return.
- Excellent communicator, fluent in guest, colleague and occasionally the Wi-Fi has dropped out language.
- Happy to fly solo as well as being an integral part of the team.
- Motivation and enthusiasm to learn more.
- Be approachable, always ready to lend a hand, a smile or a recommendation on the best dessert.
- Demonstrate professionalism at all times.
- Ability to lead a team on shift.
- Assist with training and development of the team.
- High level of attention to detail.
- A genuine desire to provide a wonderful guest experience.
- Experience within a fast-paced hospitality setting and the ability to multitask.
- Experience with cashing up an advantage, bonus points if it all balances on the first go.
- Barista trained preferred but not essential. Life's too short for bad coffee.
- A great sense of humour, needed for when the going gets tough.
Perks of the job:
- Free stays at other EDS locations - because we all deserve a break sometimes.
- 25% discount on food & drinks at any EDS site.
- Share of tips pool, managed by Tronc Manager, pro rata to hours worked.
- Regular team social events - the kind you'll actually enjoy, no forced fun here.
- Free meals while on duty - Delicious and no washing up!
- Christmas Day and Boxing Day off - always.
- Your birthday as an additional day holiday.
- Recruitment bonus if you recommend someone to work with us.
- Members of Hospitality Action.
- Cycle to work scheme, greener commutes, healthier you.
- A supportive, down to earth team and arguably the best view in Cornwall!
Job Types: Full-time, Permanent
Pay: £13.30 per hour
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Work Location: In person
Front of House Supervisor (Mousehole) employer: The Old Coastguard Hotel (EATDRINKSLEEP)
Contact Detail:
The Old Coastguard Hotel (EATDRINKSLEEP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor (Mousehole)
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Old Coastguard and soak up the atmosphere. Chat with the staff, grab a drink, and show that you’re genuinely interested in the place. It’ll give you a leg up when discussing how you can contribute to their team.
✨Tip Number 2
Practice your hospitality skills! Whether it’s role-playing with a mate or serving drinks at a gathering, keep those customer service skills sharp. Being able to demonstrate your experience in a real-world context will make you stand out during the interview.
✨Tip Number 3
Show off your personality! The Old Coastguard is all about charm and warmth, so let your genuine self shine through. Share stories that highlight your enthusiasm for hospitality and how you’ve made guests feel special in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Supervisor (Mousehole)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in a bit of charm and warmth, just like we do at The Old Coastguard.
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your hospitality experience and how you can lead a team to deliver exceptional service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Remember, we’re looking for dynamism and enthusiasm, so make sure that comes across!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our crew!
How to prepare for a job interview at The Old Coastguard Hotel (EATDRINKSLEEP)
✨Know the Venue Inside Out
Before your interview, take some time to research The Old Coastguard. Familiarise yourself with their menu, events, and overall vibe. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in hospitality. Highlight specific examples where you've gone above and beyond to ensure guests leave happy. This is your chance to demonstrate that you have the proven experience they’re looking for.
✨Emphasise Team Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Prepare to share instances where you've successfully managed or trained others. Talk about how you support your colleagues and create a positive work environment.
✨Bring Your Personality
The Old Coastguard values a warm smile and a great sense of humour. Don’t be afraid to let your personality shine through during the interview. Show them that you can be both professional and approachable, making you a perfect fit for their team.