At a Glance
- Tasks: Support IT infrastructure, resolve user issues, and implement system improvements.
- Company: Join a friendly team at OPA, based in beautiful Garelochhead.
- Benefits: Enjoy 30 days holiday, life assurance, healthcare, and a generous pension scheme.
- Other info: Flexible working with remote Fridays and opportunities for career growth.
- Why this job: Make a real impact in a growing company while developing your IT skills.
- Qualifications: Relevant IT qualification or experience in support roles; 1-2 years preferred.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute. The working pattern is Monday to Thursday at site, and Friday Work From Home. This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user issues, delivering improvements to the system in line with the IT Strategy as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software.
The role requires utilisation of IT skills across a multi‑sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. A requirement to build and maintain strong, credible working relationships with all stakeholders both internal and external is essential. Occasional travel to other sites may be required, with some overnight stays; therefore a full (preferably clean) driving licence is essential.
Responsibilities- Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by users and monitor activities, reporting any suspected infringements to the IT Infrastructure Manager, Human Resources Director or Human Resources Manager.
- Adhere to change management processes for all proposed changes.
- Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats, reporting any issues immediately to the IT Infrastructure Manager or the Chief Financial Officer.
- Administer and maintain group infrastructure, business systems, and IT related services, directing and managing internal support personnel and/or external outsourced service providers as necessary.
- Liaise with third‑party software/hardware suppliers or maintenance suppliers as necessary.
- Support the IT Infrastructure Manager/Senior IT Infrastructure Engineer to ensure IT‑related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.
- Manage the ordering, configuration and deployment of end‑user IT hardware.
- Carry out additional projects or activities as assigned by the IT Infrastructure Manager/Senior IT Infrastructure Engineer.
- Re‑resolve and/or escalated issues in a timely fashion.
- Create and maintain documentation/records where necessary.
- Ensure that all completed work is detailed and all relevant databases are updated.
- Maintain secure backup controls as necessary.
- Produce technical implementation and recovery documentation.
- Be part of the project team (and in some instances be project manager) to coordinate implementation, liaising with others where required.
- Recognise actual or potential compatibility issues to resolve or avoid such issues.
- Support the Senior IT Infrastructure Engineer in developing and ensuring procedures are in place to diagnose a system and apply methods to perform a full or partial system recovery.
You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment, typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi‑site environments and remote support is desirable but not essential. Candidates should live within 45 minutes to an hour commute of Garelochhead.
Required Knowledge/Skills- Basic understanding of cloud services (O365, Azure) with willingness to develop further.
- Working knowledge of: Windows Operating System, Microsoft Office 365 apps, Basic Active Directory tasks (password resets, group membership, user creation), Basic networking concepts (DNS, DHCP, IP addressing), Understanding of endpoint devices (laptop/desktop build, configuration, troubleshooting).
- Ability to create and maintain simple documentation and update records effectively.
- Willingness to learn and support: SharePoint Online, Intune / Endpoint Manager, File systems, GPO basics.
- Comfortable liaising with third‑party support providers under guidance.
- 30 days Holiday [Plus Bank Holidays]
- 4 x annual salary life assurance (after probation) & Group Income Protection Policy
- Generous Pension Scheme
- Group Healthcare Scheme (permanent staff only)
IT Analyst employer: The Oil and Pipelines Agency
At OPA, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment within our small IT department at the picturesque Oil Fuel Depot in Garelochhead. With a strong focus on employee growth, we provide opportunities for professional development alongside generous benefits such as 30 days of holiday, life assurance, and a robust pension scheme, ensuring that our team members feel valued and motivated in their roles.
Contact Details:
The Oil and Pipelines Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Oil and Pipelines Agency values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Oil and Pipelines Agency might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Oil and Pipelines Agency!
✨Direct Apply to The Oil and Pipelines Agency
Let's not forget to apply directly through the The Oil and Pipelines Agency website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Oil and Pipelines Agency.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Oil and Pipelines Agency. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Oil and Pipelines Agency
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
