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- Tasks: Support IT infrastructure, resolve user issues, and enhance systems for a growing organisation.
- Company: Join a friendly team at OPA, based in beautiful Garelochhead.
- Benefits: Flexible working with Monday to Thursday on-site and Friday remote.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Be part of a dynamic IT team making a real impact on technology and security.
- Qualifications: Relevant IT qualification or experience in support roles; 1-2 years preferred.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a working pattern of Monday to Thursday at site, and Friday WFH.
This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user’s issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.
The role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external. Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving licence is essential for the successful candidate.
Responsibilities:
- Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users. Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director or the Human Resources Manager any suspected infringements.
- Ensure management of change processes are fully adhered to for all changes proposed.
- Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.
- The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.
- Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.
- Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.
- To manage the ordering, configuration and deployment of end-user IT hardware.
- To carry out additional projects or activities as assigned by the IT Infrastructure Manager/ Snr IT Infrastructure Engineer.
- Resolve and/or escalate issues in a timely fashion.
- Create and maintain documentation/records where necessary.
- Ensure that all completed work is detailed and all relevant databases are updated.
- Maintain secure backup controls as necessary.
- Produce technical implementation and recovery documentation.
- Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.
- Recognise actual or potential compatibility issues to resolve or avoid such issues.
- Support the Snr IT Infrastructure Engineer in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.
The candidate:
You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment. Typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi‑site environments and remote support is desirable but not essential. Candidates should live within 45 minutes to an hour commute of Garelochhead.
Required Knowledge/Skills:
- Basic understanding of cloud services (O365, Azure) with willingness to develop further.
- Working knowledge of:
- Windows Operating System
- Microsoft Office 365 apps
- Basic Active Directory tasks (password resets, group membership, user creation)
- Basic networking concepts (DNS, DHCP, IP addressing)
- SharePoint Online
- Intune / Endpoint Manager
- File systems, GPO basics
IT Analyst in Garelochhead employer: The Oil and Pipelines Agency
Contact Detail:
The Oil and Pipelines Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst in Garelochhead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of the company’s IT infrastructure. We recommend doing some research on OPA’s current systems and thinking about how you can contribute to their IT strategy.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you resolved user issues or improved systems. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Analyst in Garelochhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Analyst role. Highlight relevant experience and skills that match the job description, like your knowledge of cloud services and user support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ability to build strong relationships with stakeholders, as that's key for us.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially those mentioned in the job description like Windows OS and Microsoft Office 365. We love candidates who are eager to learn and grow, so don’t hold back on your willingness to develop further!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at The Oil and Pipelines Agency
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS, Microsoft Office 365, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, especially in a multi-site environment. Highlighting your experience with user support and how you’ve improved systems will demonstrate your ability to contribute effectively to the team.
✨Build Rapport with Stakeholders
Since the role involves liaising with various stakeholders, practice how you would communicate with different levels of users. Think about how you can build strong relationships and ensure everyone feels supported, from operators to board members.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific IT scenarios or challenges. Prepare by thinking through potential issues you might face in the role and how you would approach resolving them, especially regarding cyber threats and system recovery.