At a Glance
- Tasks: Lead a vibrant team and ensure guests feel at home in our lively pub.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact in a fun, fast-paced environment while developing your career.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn… This role encourages our assistant managers to lead, mentor, and create impactful results for the team.
Responsibilities
- Lead the team and support the General Manager in delivering company standards and a welcoming guest experience.
- Manage day-to-day operations, including shift planning and execution in a busy, fast-paced environment.
- Conduct administrative tasks, liaise with Chefs, Management, and Suppliers.
- Manage stocktakes, ordering, and accounts.
- Be available for occasional sleepovers and guest responses.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Assistant Manager in Lytham St Annes employer: The Offshore Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. Located in the stunning coastal town of Lytham St Annes, employees benefit from a supportive environment with opportunities for personal growth through our Lead-Inn development programme, generous discounts, and a commitment to employee well-being. Join our award-winning team and be part of a company that truly values its staff and strives to make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Lytham St Annes
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand if the Inn is the right place for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and its values while you’re at it!
We think you need these skills to ace Assistant Manager in Lytham St Annes
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the values of The Inn Collection Group. Mention how you embody respect, warmth, and honesty in your work, and how these values align with making people happy.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, ensuring it’s easy for us to see why you’d be a great fit for the Assistant Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Offshore!
How to prepare for a job interview at The Offshore Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you inspired and motivated others, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
Since the role is all about creating a welcoming atmosphere, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure guests had a fantastic experience. This will illustrate your commitment to making people happy.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle day-to-day operations in a busy pub environment. Think through scenarios related to shift planning, stock management, or dealing with guest complaints. Practising these responses will help you feel more confident during the interview.
