At a Glance
- Tasks: Support constituents with various issues and manage casework for Laura Moodie MSP.
- Company: Join a dynamic team dedicated to making a difference in South Scotland.
- Benefits: Gain valuable experience, develop skills, and contribute to your community.
- Other info: Opportunity to work in a supportive environment with a focus on inclusivity.
- Why this job: Be the voice for those in need and help shape local policies.
- Qualifications: Strong organisational and communication skills, empathy, and a passion for helping others.
The predicted salary is between 33000 - 33000 £ per year.
Purpose of the role: You’ll be a key link between Laura Moodie MSP and the people of South Scotland, helping constituents find support with a range of issues, from housing and health to local services.
By managing casework, handling sensitive information responsibly, and spotting common concerns, you’ll help ensure local voices are heard and acted on.
Responsibilities
- Supporting the management of regional casework and responding to enquiries from constituents.
- Tracking and logging issues raised by constituents using the online caseworker system.
- Responding to constituents’ enquiries on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituents’ behalf with relevant bodies to resolve matters.
- Keeping constituent records and documentation in line with casework GDPR requirements.
- Supporting the wider administration of the office, including diary management and correspondence with stakeholders in the region and areas of policy interest to the MSP.
- Coordination of meetings and visits, accompanying the MSP to take a note of meetings as required.
- Provide administrative support on research projects and policy work.
Essential Requirements
- Excellent organisational skills while being flexible in prioritising workloads during busy times.
- Strong communication skills, responding with empathy to people who may be in distress.
- The ability to work effectively with colleagues to deliver on the priorities of the team.
- Being comfortable in a front-facing role, sometimes explaining legal rules, processes and systems to members of the general public.
- Awareness of the responsibilities entailed when representing those unable to advocate for themselves in certain situations.
- An interest in helping people and a curiosity to probe for further information where required.
- Respect for confidentiality and discretion in dealing with sensitive issues.
- An understanding of the specific challenges and issues facing constituents in the South Scotland region.
We are particularly interested in hearing from candidates whose backgrounds and career trajectories may be under-represented in politics.
- For any questions about the role please contact: cameron. garrett@Parliament. scot
- #J-18808-Ljbffr
Casework and Administrative Officer employer: The Office of Laura Moodie MSP
As a Casework and Administrative Officer, you will be part of a dynamic team dedicated to serving the constituents of South Scotland. Our organisation fosters a supportive work culture that values empathy, collaboration, and professional growth, ensuring that every employee has the opportunity to make a meaningful impact in their community. With a commitment to inclusivity and representation, we offer unique advantages such as flexible working arrangements and ongoing training to help you thrive in your role.
Contact Details:
The Office of Laura Moodie MSP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casework and Administrative Officer
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We think you need these skills to ace Casework and Administrative Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at The Office of Laura Moodie MSP
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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