At a Glance
- Tasks: Provide 24/7 IT support to over 18,000 customers and manage tech setups.
- Company: Leading flexible workspace developer with a focus on innovation and sustainability.
- Benefits: Flexible hours, health benefits, study support, and discounted gym memberships.
- Other info: Exciting career growth opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team redefining workspaces and make a real impact in tech.
- Qualifications: Experience in IT engineering and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. We are a leading flexible workspace developer and operator. For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive spaces with 30,000 members across London, the UK and Germany. We continue to redefine the workspace experience and challenge the status quo. By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today. And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces. Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive.
The Role
As an IT Client Engineer you will be working as part of a team providing 24/7 support to over 18,000 customers with in-hours business as usual support, planned out-of-hours work and out-of-hours support on an on-call basis. This role is field based within our portfolio.
- Client move-in and move-out.
- Site Audio Visual (AV).
- Meeting Room technology (BYOM, Teams, Zoom).
- Wi-Fi, ethernet, networking, telephony (Avaya, RingCentral).
- Staff on-site support.
- Liaising with third party suppliers for network, ISP, AV, meeting room tech & building access control.
- Client requested works in office and comms rooms.
- Comms room access for installation of client servers and network equipment.
- Custom configurations of networks and patching.
- Aiding the IT Sales team in the Sales Process.
- Bespoke network & meeting room setups.
Administration of Services
- Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date.
- Management of engineer time and changeable hours.
Proven experience as an IT engineer in a customer facing role is essential. Experience in a service-oriented organisation. Good communication skills and customer service skills. Experience working with networking fundamentals - VLANs, NAT, OSPF. L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing). Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks. Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including:
- Flexible working hours.
- Paid travel between sites.
- 28 days annual leave.
- Annual leave purchase scheme.
- Healthshield.
- Study support.
- 5% Pension scheme.
- Life Assurance.
- Discounted Gym membership.
- Season Ticket Loan.
- Cycle to Work Scheme.
- 25% Discount at on-site Cafes.
- Discounted event spaces.
IT Client Engineer - FTC 12 months in London employer: The Office Group
At Fora, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that empowers our employees to thrive. With a commitment to flexibility, wellness, and professional growth, we provide a comprehensive benefits package including flexible working hours, generous annual leave, and opportunities for study support, all within our innovative workspace environment. Join us in redefining the future of work while enjoying the unique advantages of working in sought-after locations across London, the UK, and Germany.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Engineer - FTC 12 months in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Office Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Office Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Office Group!
✨Direct Apply to The Office Group
Let's not forget to apply directly through the The Office Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Client Engineer - FTC 12 months in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Office Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Office Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Office Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
