At a Glance
- Tasks: Provide 24/7 IT support to over 18,000 customers and manage tech setups.
- Company: Leading flexible workspace developer with a focus on innovation and sustainability.
- Benefits: Flexible hours, health benefits, study support, and discounted gym memberships.
- Other info: Exciting career growth opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team redefining workspaces and make a real impact in tech.
- Qualifications: Experience in IT engineering and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. We are a leading flexible workspace developer and operator. For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive spaces with 30,000 members across London, the UK and Germany. We continue to redefine the workspace experience and challenge the status quo. By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today. And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces. Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive.
The Role
As an IT Client Engineer you will be working as part of a team providing 24/7 support to over 18,000 customers with in-hours business as usual support, planned out-of-hours work and out-of-hours support on an on-call basis. This role is field based within our portfolio.
- Client move-in and move-out.
- Site Audio Visual (AV).
- Meeting Room technology (BYOM, Teams, Zoom).
- Wi-Fi, ethernet, networking, telephony (Avaya, RingCentral).
- Staff on-site support.
- Liaising with third party suppliers for network, ISP, AV, meeting room tech & building access control.
- Client requested works in office and comms rooms.
- Comms room access for installation of client servers and network equipment.
- Custom configurations of networks and patching.
- Aiding the IT Sales team in the Sales Process.
- Bespoke network & meeting room setups.
Administration of Services
- Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date.
- Management of engineer time and changeable hours.
Proven experience as an IT engineer in a customer facing role is essential. Experience in a service-oriented organisation. Good communication skills and customer service skills. Experience working with networking fundamentals - VLANs, NAT, OSPF. L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing). Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks. Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including:
- Flexible working hours.
- Paid travel between sites.
- 28 days annual leave.
- Annual leave purchase scheme.
- Healthshield.
- Study support.
- 5% Pension scheme.
- Life Assurance.
- Discounted Gym membership.
- Season Ticket Loan.
- Cycle to Work Scheme.
- 25% Discount at on-site Cafes.
- Discounted event spaces.
IT Client Engineer - FTC 12 months in London employer: The Office Group
At The Office Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that prioritises employee well-being and growth. With flexible working hours, generous annual leave, and a range of benefits including a pension scheme and discounted gym memberships, we ensure our team members thrive both personally and professionally. Our commitment to innovation and social responsibility, combined with the opportunity to work in a vibrant environment across London and beyond, makes us an attractive choice for IT professionals seeking meaningful and rewarding careers.
