At a Glance
- Tasks: Provide 24/7 IT support to over 18,000 customers and manage tech setups.
- Company: Leading flexible workspace developer with a focus on innovation and sustainability.
- Benefits: Flexible hours, paid travel, 28 days leave, health support, and gym discounts.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team redefining workspaces and make a real impact in tech.
- Qualifications: Experience in IT support, strong communication skills, and networking knowledge.
The predicted salary is between 29700 - 36300 £ per year.
At Fora, we’re fuelled by a desire to enhance the way people work.
We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators.
We are a leading flexible workspace developer and operator.
For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive space with 30,000 members across London, the UK and Germany.
We continue to redefine the workspace experience and challenge the status quo.
By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today.
And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces.
Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive.
The Role As an IT Client Engineer you will be working as part of a team providing 24/7 support to over 18,000 customers with in-hours business as usual support, planned out-of-hours work and out-of-hours support on an on-call basis.
This role is field based within our portfolio.
Included Support Client move-in and move-out.
Site Audio Visual (AV) .
Meeting Room technology (BYOM, Teams, Zoom).
Wi-Fi, ethernet, networking, telephony (Avaya, Ring Central).
Staff on-site support.
Liaising with third party suppliers for network, ISP, AV, meeting room tech building access control Charged Services Client requested works in office and comms rooms.
Comms room access for installation of client servers and network equipment, Custom configurations of networks and patching.
Aiding the IT Sales team in the Sales Process.
Bespoke network meeting room setups Administration of Services Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date.
Management of engineer time and changeable hours Proven experience as an IT engineer in a customer facing role is essential.
Experience in a service-oriented organisation.
Good communication skills and customer service skills.
Experience working with networking fundamentals - VLANs, NAT, OSPF.
L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing).
Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards At The Office Group, we know that work isn’t just about working.
We offer all of our employers a fantastic range of benefits, including; Flexible working hours Paid travel between sites. 28 days annual leave Annual leave purchase scheme Healthshield Study support 5% Pension scheme Life Assurance Discounted Gym membership Season Ticket Loan Cycle to Work Scheme 25% Discount at on-site Cafes Discounted event spaces
IT Client Engineer - FTC 12 months employer: The Office Group
At The Office Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that prioritises employee well-being and growth. With flexible working hours, generous annual leave, and a range of benefits including a pension scheme and discounted gym memberships, we ensure our team members thrive both personally and professionally. Our commitment to innovation and social responsibility, combined with the opportunity to work in a vibrant environment across London and beyond, makes us an attractive choice for IT professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Engineer - FTC 12 months
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at The Office Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Client Engineer - FTC 12 months
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at The Office Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at The Office Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at The Office Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at The Office Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at The Office Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at The Office Group.
