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- Tasks: Lead a dynamic billing team and manage client billing with impactful reporting.
- Company: Join a fast-paced company that values innovation and teamwork.
- Benefits: Enjoy flexible hours, hybrid work, generous leave, and wellness perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 3+ years in billing, strong Excel skills, and previous management experience required.
- Other info: Great career growth opportunities in a vibrant workplace.
The predicted salary is between 36000 - 60000 £ per year.
This exciting opportunity will see you play a fundamental role in our receivables function, providing best in class support and supervisory expertise to the billing team and tenants, whilst providing impactful reporting and insight to the Billing Manager. Direct Debits, query resolution and managing the BCs is a core part of the role, cultivating good relationships with building managers and the wider operations team in the process. This is a hands-on role, and will involve managing the billing for clients too. The role is based in a dynamic and fast-paced environment and will require liaising with all levels of management.
The ideal candidate will be a self-starting and experienced billing professional with the ability to thrive in a fast-paced and evolving environment and desire to drive change.
Key Responsibilities- Line management of three billing coordinators – 3 direct reports.
- First line of support for complex billing queries, providing a solution or escalating further where necessary.
- Reviewing and approving deposit returns within transaction limit.
- Execution of direct debit collection runs, meeting strict deadlines at all times.
- Owning the billing of conventional lease tenants.
- Keeping an up-to-date repository of lease clients, liaising with the Asset Manager to ensure billing information is accurate and in line with expectation.
- Assisting in month-end report preparation, providing impactful insight into trends (issues, resolutions, feedback).
- Upskilling the wider business to ensure processes and procedures are being followed.
- Supports, develops and maintains SLAs and KPIs to track, control and correct performance.
- Minimum of 3 years of Accounts Receivable/Billing experience is essential.
- Previous line management experience of 2+ direct reports is essential.
- Previous experience in a similar, supervisory role, highly desirable.
- Previous experience in a volume-driven receivables function.
- Advanced Microsoft Office skills, particularly Excel.
- Knowledge of SAP Business ByDesign, Salesforce and Nexudus (desirable).
- Commercial acumen and be capable of thinking in big picture terms not just the detail.
- Experience in implementing and monitoring of controls.
- A strong sense and awareness of control, diligence and attention to detail, balanced with the ability to see the bigger picture.
- Ability to meet demanding deadlines, often with competing priorities, and adapts to business needs.
- Must be extremely reliable and self-motivated in nature.
- Excellent planning and co-ordination skills are essential.
- Able to demonstrate an understanding of the commercial business.
- Flexible working hours.
- Hybrid working - 4 Days in the office, 1 day WFH.
- 28 days annual leave.
- Birthday Leave.
- 2 weeks work from anywhere.
- Annual leave purchase scheme.
- 5% Pension scheme.
- Life Assurance.
- Discounted Gym membership.
- Season Ticket Loan.
- Cycle to Work Scheme.
- 25% Discount at Fora Cafes.
Billing Supervisor in England employer: The Office Group
Contact Detail:
The Office Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Supervisor in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Billing Supervisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Supervisor role. Highlight your relevant experience in accounts receivable and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or resolved complex billing queries. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm and a good fit for our team culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at The Office Group
✨Know Your Numbers
As a Billing Supervisor, you'll need to be comfortable with numbers and data. Brush up on your accounts receivable metrics and be ready to discuss how you've used data to drive decisions in previous roles. This shows you understand the financial side of the business.
✨Showcase Your Leadership Skills
Since you'll be managing a team, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams, resolved conflicts, or improved processes. This will demonstrate your ability to cultivate good relationships and support your billing coordinators.
✨Be Ready for Scenario Questions
Expect questions about handling complex billing queries or meeting tight deadlines. Think of specific situations where you've had to think on your feet and provide solutions. This will showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
If you have experience with SAP Business ByDesign, Salesforce, or Nexudus, make sure to mention it. If not, do a bit of research on these tools. Being knowledgeable about the software used in the industry can give you an edge and show your commitment to the role.
