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For Companies At a Glance
- Tasks: Lead the credit control team and ensure smooth financial operations.
- Company: Join Fora, a leading provider of flexible office spaces with a vibrant community.
- Benefits: Enjoy flexible hours, hybrid working, generous leave, and wellness perks.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in credit control leadership and strong financial reporting skills.
- Other info: Be part of a forward-thinking company with ambitious growth plans.
The predicted salary is between 36000 - 60000 £ per year.
The company At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo‑challengers, the creators and the innovators. With signature hospitality, a like-minded community of members and a re‑energising wellness experience, Fora takes the grind out of daily work‑life, so members can focus on what’s important – working productively, healthily and happily.
The Role
The Credit Control Supervisor role has been created following a restructuring of the finance team to backfill the responsibilities of the former Credit Control Manager position. This role is critical in ensuring robust credit control operations while supporting strategic objectives during a period of transformation. The successful candidate will own month‑end close activities, manage relationships with customers and stakeholders, identify opportunities for improvement and risk mitigation, and collaborate across departments to ensure compliance and timely billing. Additionally, the role will provide leadership to the credit control team, mentor the Senior Credit Controller, prepare key reporting packs for investors, and track team performance against set objectives and KPIs.
- Month‑End Close & Reporting
- Own and manage all credit control‑related month‑end close activities.
- Prepare and deliver monthly debt packs for investors, ensuring accuracy and timeliness.
- Support CFO in tracking delinquency and flagging collection risks.
- Stakeholder & Customer Relationship Management
- Manage relationships with customers and internal/external stakeholders to resolve issues promptly.
- Collaborate with Sales, Building Managers, and Billing teams to ensure on‑time billing, dilapidations, churn, and onboarding processes.
- Risk Management & Compliance
- Identify internal and external risks and implement mitigation strategies.
- Work closely with the Legal team to ensure compliance and effective collections.
- Leadership & Team Development
- Line manage and mentor the Senior Credit Controller and a team of 2–3 credit control staff.
- Provide guidance, coaching, and performance management to build team capability.
- Track team performance against set objectives and KPIs, ensuring accountability and continuous improvement.
- Continuous Improvement
- Identify opportunities for process improvement and automation within credit control.
- Champion best practices and contribute to finance transformation initiatives.
Qualifications
- Proven experience in credit control leadership roles within a complex, multi‑site organisation.
- Strong understanding of month‑end close processes and financial reporting.
- Experience collaborating with legal teams and managing compliance in collections.
- Exposure to finance transformation and process improvement projects.
- Advanced MS Excel skills; familiarity with SAP Business ByDesign and Salesforce advantageous.
Benefits
- Flexible working hours
- Hybrid working – 4 days in the office, 1 day WFH
- 28 days annual leave
- Birthday Leave
- 2 weeks work from anywhere
- Annual leave purchase scheme
- 5% Pension scheme
- Life Assurance
- Discounted Gym membership
- Season Ticket Loan
- Cycle to Work Scheme
- 25% Discount at Fora Cafes
Credit Control Supervisor employer: The Office Group
Contact Detail:
The Office Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who might know someone at Fora. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Fora's mission and values. Show us how your experience aligns with our goals of enhancing work-life and supporting innovative teams.
✨Tip Number 3
Practice your answers to common credit control scenarios. We want to see how you handle challenges and lead a team, so be ready to share specific examples from your past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the Fora family.
We think you need these skills to ace Credit Control Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Credit Control Supervisor role. Highlight your experience in credit control leadership and any relevant achievements that show you can manage relationships and improve processes.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing the way people work. Share specific examples of how you've led teams or improved credit control operations in the past.
Showcase Your Skills: Don’t forget to mention your advanced MS Excel skills and any experience with SAP Business ByDesign or Salesforce. These are key for the role, so make them stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Office Group
✨Know Your Numbers
As a Credit Control Supervisor, you'll need to be on top of financial metrics. Brush up on your month-end close processes and be ready to discuss how you've managed similar tasks in the past. Bring examples of reports you've prepared and how they impacted decision-making.
✨Showcase Your Leadership Skills
This role involves mentoring and managing a team, so be prepared to share your leadership style. Think of specific instances where you've successfully guided a team through challenges or improved performance. Highlight your ability to foster collaboration across departments.
✨Understand the Business
Fora is all about enhancing workspaces and member experiences. Research the company’s values and recent developments. Be ready to discuss how your experience aligns with their mission and how you can contribute to their ambitious plans for expansion.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around risk management and compliance. Prepare scenarios where you've identified risks and implemented successful mitigation strategies. This will show your proactive approach and strategic thinking.