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- Tasks: Lead a billing team, resolve queries, and manage client billing in a fast-paced environment.
- Company: Join a dynamic company that values innovation and teamwork.
- Benefits: Enjoy flexible hours, hybrid work, generous leave, and wellness perks.
- Why this job: Make an impact by driving change and improving billing processes.
- Qualifications: 3+ years in billing, with line management experience and strong Excel skills.
- Other info: Great career growth opportunities in a supportive and collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
This exciting opportunity will see you play a fundamental role in our receivables function, providing best in class support and supervisory expertise to the billing team and tenants, whilst providing impactful reporting and insight to the Billing Manager. Direct Debits, query resolution and managing the BCs is a core part of the role, cultivating good relationships with building managers and the wider operations team in the process. This is a hands-on role, and will involve managing the billing for clients too. The role is based in a dynamic and fast-paced environment and will require liaising with all levels of management. The ideal candidate will be a self-starting and experienced billing professional with the ability to thrive in a fast-paced and evolving environment and desire to drive change.
Key Responsibilities
- Line management of three billing coordinators – 3 direct reports.
- First line of support for complex billing queries, providing a solution or escalating further where necessary.
- Reviewing and approving deposit returns within transaction limit.
- Execution of direct debit collection runs, meeting strict deadlines at all times.
- Owning the billing of conventional lease tenants.
- Keeping an up-to-date repository of lease clients, liaising with the Asset Manager to ensure billing information is accurate and in line with expectation.
- Assisting in month end report preparation, providing impactful insight into trends (issues, resolutions, feedback).
- Upskilling the wider business to ensure processes and procedures are being followed.
- Supports, develops and maintains SLA’s and KPI’s to track, control and correct performance.
Qualifications
- Minimum of 3 years of Accounts Receivable/Billing experience is essential.
- Previous line management experience of 2+ direct reports is essential.
- Previous experience in a similar, supervisory role, highly desirable.
- Previous experience in a volume driven receivables function.
- Advanced Microsoft Office skills, particularly Excel.
- Knowledge of SAP Business ByDesign, Salesforce and Nexudus (desirable).
- Commercial acumen and be capable of thinking in big picture terms not just the detail.
- Experience in implementing and monitoring of controls.
- A strong sense and awareness of control, diligence and attention to detail, balanced with the ability to see the bigger picture.
- Ability to meet demanding deadlines, often with competing priorities, and adapts to business needs.
- Must be extremely reliable and self-motivated in nature.
- Excellent planning and co-ordination skills are essential.
- Able to demonstrate an understanding of the commercial business.
Benefits
- Flexible working hours.
- Hybrid working - 4 Days in the office, 1 day WFH.
- 28 days annual leave.
- Birthday Leave.
- 2 weeks work from anywhere.
- Annual leave purchase scheme.
- 5% Pension scheme.
- Life Assurance.
- Discounted Gym membership.
- Season Ticket Loan.
- Cycle to Work Scheme.
- 25% Discount at Fora Cafes.
Billing Supervisor employer: The Office Group
Contact Detail:
The Office Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Billing Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their billing processes and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and resolving complex billing queries. We suggest doing mock interviews with friends or using online resources to refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Billing Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Supervisor role. Highlight your relevant experience in accounts receivable and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or resolved complex billing queries in the past. This will help us see the impact you can bring to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing candidates who are genuinely excited about joining StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at The Office Group
✨Know Your Numbers
As a Billing Supervisor, you'll need to demonstrate your expertise in accounts receivable. Brush up on key metrics and reporting trends relevant to billing. Be ready to discuss how you've used data to drive decisions or improve processes in your previous roles.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of your line management experience. Talk about how you've supported your team through complex queries and how you’ve fostered a collaborative environment. Highlight any specific instances where you’ve successfully upskilled your team.
✨Master the Tools of the Trade
Familiarise yourself with the software mentioned in the job description, like SAP Business ByDesign and Salesforce. If you have experience with these tools, be sure to mention it. If not, consider doing a quick online tutorial to show your willingness to learn and adapt.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around query resolution and meeting deadlines. Think of specific scenarios from your past work where you successfully navigated challenges, and be ready to explain your thought process and the outcomes.
