At a Glance
- Tasks: Lead our customer experience team and enhance commercial performance at the Octagon.
- Company: Join a vibrant venue known for outstanding visitor experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with a focus on innovation and high standards.
- Why this job: Make a real impact on customer satisfaction and venue success.
- Qualifications: Proven leadership in customer service within theatre or hospitality sectors.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for a Head of Commercial and Customer Experience to join our senior leadership and manage our busy customer experience department. You’ll be responsible for our commercial development, venue management and providing every customer with the friendly, outstanding visitor experience that the Octagon is known for.
Our ideal candidate will have a track record of leading in a theatre, public venue, visitor attraction or hospitality environment. You’ll demonstrate commercial acumen alongside outstanding people skills and a passion for achieving high standards of customer care.
Our ideal candidate will be an experienced customer service professional who will:
- Drive commercial performance and improvement, maximising opportunities such as venue hire, hospitality, events, retail and customer focused activities.
- Lead customer experience, achieving the highest standards of welcome and service across all customer interactions.
- Lead venue management, ensuring the smooth and secure operations of the Octagon for all building visitors.
Responsible for Customer Experience Manager, Food and Beverage Manager, Operations and Facilities Manager.
Head of Commercial and Customer Experience employer: The Octagon Theatre Trust Ltd.
At the Octagon, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles while delivering outstanding customer experiences. Located in a dynamic venue setting, we offer unique advantages such as engaging with diverse audiences and contributing to memorable events, making every day at the Octagon both meaningful and rewarding.
Contact Details:
The Octagon Theatre Trust Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial and Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the theatre and hospitality sectors. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer experience shine through. Share stories that highlight your commercial acumen and how you've improved visitor experiences in the past.
✨Tip Number 3
Research the venue! Familiarise yourself with the Octagon’s offerings and think about how you can enhance their commercial performance. Bring fresh ideas to the table during your interview to show you’re already invested in their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to an outstanding visitor experience.
We think you need these skills to ace Head of Commercial and Customer Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through. We want to see that you genuinely care about providing outstanding service and creating memorable experiences for visitors.
Highlight Relevant Experience:Make sure to showcase your background in theatre, public venues, or hospitality. We’re looking for someone with a proven track record, so don’t hold back on sharing your achievements and how they relate to the role.
Be Personable:Your written application should reflect your people skills. Use a friendly tone and demonstrate how you connect with others. Remember, we value communication just as much as experience!
Follow the Application Instructions:Check out the job pack for specific application details. We appreciate when candidates follow our guidelines, so make sure to apply through our website and include all requested information.
How to prepare for a job interview at The Octagon Theatre Trust Ltd.
✨Know Your Venue Inside Out
Before the interview, make sure you research the Octagon thoroughly. Understand its history, key events, and what makes it unique. This will not only show your genuine interest but also help you discuss how you can enhance the visitor experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles, especially in customer service or venue management. Be ready to discuss specific challenges you faced and how you motivated your team to achieve high standards.
✨Demonstrate Commercial Acumen
Think about ways you can drive commercial performance at the Octagon. Come prepared with ideas on maximising venue hire, hospitality, and events. This shows that you’re not just focused on customer experience but also on the business side of things.
✨Emphasise Your Passion for Customer Care
Be ready to share your philosophy on customer service and how you ensure a welcoming atmosphere. Discuss any innovative strategies you've implemented in the past to improve customer satisfaction and how you plan to bring that passion to the Octagon.
