At a Glance
- Tasks: Lead front of house operations and ensure outstanding experiences for all audiences.
- Company: Join a friendly, inclusive theatre committed to access and customer care.
- Benefits: Competitive salary, opportunities for professional growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to lead and inspire a team of volunteers.
- Why this job: Make a real difference in creating welcoming experiences for everyone at the Octagon.
- Qualifications: Experience in front of house leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Customer Experience Manager to lead our front of house operations and provide our audiences with an outstanding, welcoming and safe experience. You will ensure that the Octagon lives up to our brand and reputation as a friendly, inclusive theatre for everyone.
This role would suit someone with front of house leadership experience, and a solid understanding of theatre operations. You’ll have an approachable and friendly attitude and the utmost regard for customer care and welcome. You’ll be committed to access and inclusion, and proactive about making everyone feel welcome at the Octagon. You will be able to judge risks, solve problems under pressure and continuously seek improvements. Excellent people leadership, communication and organisation skills are essential. As we go through a period of increasing our volunteering, experience in recruiting and leading volunteers is also essential.
Our ideal candidate will be an experienced customer service professional who will:
- Plan and deliver consistently outstanding service for all audiences and visitors to the Octagon. This includes the high standards of welcome, inclusion, safety and wellbeing.
- Lead the front-of-house team including recruitment, training and management of paid and volunteer staff as part of a high-performing team.
- Champion access and inclusion for audiences, ensuring access needs are anticipated and provided for.
- Collaboratively deliver the customer journey for all building users. Working with others to provide a seamless experience for events, hires and visitors; while optimising commercial opportunities and income generation across the venue.
Responsible To: Head of Commercial and Customer Experience
Responsible for: Deputy Customer Experience Managers, Event Leaders, Access Assistants, Volunteers
Customer Experience Manager in Bolton employer: The Octagon Theatre Trust Ltd.
At the Octagon, we pride ourselves on being an exceptional employer that values inclusivity and community engagement. Our vibrant work culture fosters collaboration and creativity, providing ample opportunities for professional growth and development within the arts sector. Located in a welcoming environment, we offer competitive benefits and a chance to make a meaningful impact on our audiences' experiences, making it an ideal place for passionate individuals to thrive.
Contact Detail:
The Octagon Theatre Trust Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer experience shine through. A friendly and approachable attitude can make all the difference.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your answers to reflect how you align with their mission of inclusivity and outstanding service. This shows you’re not just looking for any job, but the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at the Octagon.
We think you need these skills to ace Customer Experience Manager in Bolton
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've created welcoming environments in previous roles, especially in theatre or similar settings.
Highlight Your Leadership Skills:Make sure to emphasise your experience in leading teams, whether paid or volunteer. We want to see how you've motivated others and fostered a high-performing atmosphere, so don’t hold back on those success stories!
Demonstrate Your Problem-Solving Abilities:In your application, include instances where you've successfully navigated challenges under pressure. This role requires quick thinking and adaptability, so showcasing your ability to handle tricky situations will definitely catch our eye.
Tailor Your Application to Us:Take the time to align your application with our values at StudySmarter. Mention how you can contribute to making the Octagon a friendly and inclusive space for everyone. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at The Octagon Theatre Trust Ltd.
✨Know Your Theatre Operations
Make sure you brush up on your knowledge of theatre operations before the interview. Understand how front-of-house works, from ticketing to audience engagement. This will show that you're not just passionate about customer experience but also have the practical know-how to back it up.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially in a customer service environment. Prepare examples of how you've successfully recruited, trained, and managed both paid staff and volunteers. Highlight any specific challenges you faced and how you overcame them.
✨Emphasise Inclusion and Accessibility
Since the role focuses on access and inclusion, come prepared with ideas on how to enhance these aspects at the Octagon. Think about past experiences where you’ve championed accessibility and how you can apply those lessons to create a welcoming environment for all audiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle pressure and solve problems on the spot. Think of specific situations where you had to make quick decisions or manage crises effectively. This will demonstrate your ability to maintain high standards of service even in challenging circumstances.
