Oatlands Park Hotel is hiring for a Reception Supervisor, reporting to the Reception Manager. You will have excellent customer service and leadership skills in this customer-facing role on the front desk of a busy 4-star hotel in Weybridge, Surrey.
You will be responsible for overseeing a busy hotel reception front desk, leading a team and checking in/out hotel guests.
This is a permanent role working 40 hours per week on a shifts basis. The usual shifts are 6:45am-3:15pm, 2:45pm-11:15pm, however there are sometimes mid-day shifts in accordance with business needs.
Main responsibilities:
- Be responsible for all team members, ensuring they operate to high standards of service
- Provides guidance and direction for subordinates
- Act as the first point of contact for the Reception team
- Provides information to managers and other staff
- Functions as a technical department resources, providing staff inductions and training for new starters
- Check-in and check-out for guests
- Undertake front of house duties - meeting, greeting and attending to guests needs
- Build good rapport with guests and deal with customer complaints
- Responsible for accurate and efficient accounts and guest billing processes
- Administer all routes of reservation to ensure room bookings are made
Required skills:
- Experience in using Opera Property Management System (PMS)
- Working knowledge of using Microsoft Office
- Demonstrate best practice and lead by example
- Train and coach team members on the job
- Demonstrate full knowledge of the Front Office SOPs (operating procedures and policies)
- Verbal and written communication skills
- Confident in communicating with managers and directors
- Show guests to rooms and assist with luggage, as required
- Be able to negotiate, persuade and deal with customer complaints
- Efficient decision-making when selling room stock
- You drive or live within a commutable distance of the hotel
Required education:
The successful applicant would hold a Hospitality qualification (desirable), or be working towards one.
Benefits:
- Competitive Salary
- Free Meals on Duty
- Provision of Uniform
- Pension Scheme
- Employee Recognition Awards
- Free Car Parking
- Recommend A Friend scheme - earn money from successfully recommending friends for employment
- 28 Days Annual Leave
- Friends & Family Hotel Room Rates
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Reception Supervisor in Weybridge employer: The Oatlands Park Hotel
The Oatlands Park Hotel is an exceptional employer, offering a supportive and dynamic work environment where team members are valued for their contributions. With a focus on employee growth and development, staff enjoy opportunities to enhance their skills while working in a beautiful location that prioritises guest satisfaction and safety. The hotel fosters a culture of teamwork and camaraderie, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
