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- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 12 - 12 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: The Oaks, Highcliffe
Contact Detail:
The Oaks, Highcliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into Heartwood Collection and soak up the atmosphere. Chat with staff and get a feel for the vibe. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, it’s all about making guests feel special. Role-play with friends or family to nail down your approach to customer service. Show us you can charm the socks off anyone!
✨Tip Number 3
Be ready to showcase your passion for food! Brush up on seasonal dishes and local ingredients. When you talk about your love for great quality food during the interview, it’ll resonate with our values at Heartwood Collection.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about our culture and what it’s like to work with us. Let’s get you on board!
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely love making guests feel special.
Tailor Your CV: Make sure your CV is tailored to the role of Waiter/Waitress. Highlight any relevant experience and skills that match what we’re looking for, like great interpersonal skills and a passion for quality food.
Be Yourself: We’re all about personality at Heartwood Collection! Don’t be afraid to let your unique character come through in your application. We want to know who you are beyond just your work experience.
Apply Through Our Website: For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming part of our community!
How to prepare for a job interview at The Oaks, Highcliffe
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and the types of dishes served at Heartwood Collection. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. During the interview, share examples of how you've made guests feel special in previous roles. This will demonstrate that you understand the importance of excellent service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Practising how you would handle different customer situations can help you shine. Think about how you'd deal with complaints or upselling specials to showcase your service skills.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry come through. Talk about why you love working in this field and what excites you about joining Heartwood Collection. A positive attitude can set you apart from other candidates.