Senior Control Room Operator

Senior Control Room Operator – The O2

Ready to take your security career to the next level at one of the world’s most iconic venues? Join the Security team at The O2 as Senior Control Room Operator and play a key role in delivering world‑class events.

What You’ll Do

• Deliver a professional control room service, ensuring health, safety and security SOPs are maintained
• Support emergency procedures and assist the Duty Security or Venue Manager during major incidents
• Demonstrate sound decision‑making and effective incident management during live operations, escalations and emergency situations
• Operate and supervise all control room systems
• Manage the Security Operations Control Centre (SOCC) team, identifying training needs and developing staff
• Ensure compliance with CCTV legislation, UK GDPR and the Data Protection Act 2018
• Oversee admin and reporting quality control
• Contribute to the wider Security Strategy

What We’re Looking For

• SIA CCTV Operator licence and relevant control room experience
• Strong customer‑service skills with a commitment to high standards and visitor care
• Proven experience supervising and motivating teams in a fast‑paced operational environment, supporting internal staff and service providers
• Ability to stay calm, patient and empathetic under pressure
• Strong computer literacy, including Microsoft 365 (e.g. Outlook, Teams, SharePoint) and the ability to learn new systems quickly
• Experience handling radio and telephone communications

Where

Based at The O2, Peninsula Square, London SE10 0DX. This role is shift‑based and will include nights and weekends.

Employment Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industry: Entertainment Providers

Inclusion Statement

AEG is an inclusive organisation where we value everybody’s contribution. We encourage applications from all backgrounds, experiences and perspectives. Applications are welcome regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, or marital status. If reasonable adjustments are required in any recruitment process, please let us know.

About AEG

Aeg is an inclusive organisation where we valuenomember’s contribution. We empower and trust our people to do the right thing, go the extra mile for customers, and hold new ideas and diverse perspectives. Applicants are encouraged to read more about our culture and values at AEG Life.