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- Tasks: Manage the full ticketing lifecycle for exciting live events at The O2.
- Company: Join a leading venue known for unforgettable live experiences.
- Benefits: Flexible working hours, onsite and remote options, and a collaborative team environment.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of iconic events and make a real impact in the ticketing world.
- Qualifications: Experience in event ticketing and strong attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
What You’ll Do
- Managing events end‑to‑end
- Own the full ticketing lifecycle for assigned events, from manifest creation through on‑sale, event delivery and settlement
- Maintain accurate documentation and clear communication across all stages of each event
- Ticketing set‑up and configuration
- Create detailed manifests aligned with production plans, sightlines and venue configurations
- Partner with Venue Management and Production to ensure events remain correctly configured throughout the lifecycle
- Inventory and sales optimisation
- Manage ticket inventory, allocations and holds to optimise revenue for the venue and event stakeholders
- Monitor sales performance and take action to maximise sales across on‑ and off‑manifested inventory
- Stakeholder and client collaboration
- Work directly with promoter ticketing teams and event organisers to deliver all ticketing requirements to a high standard
- Maintain strong service levels and ensure organiser requests are met consistently
- Cross‑team alignment
- Collaborate with Marketing, Sales, Premium and Hospitality teams to ensure event information is accurate and aligned
- Work closely with AXS and internal ticketing systems to implement event requirements correctly
What We’re Looking For
- Experience in event ticketing operations within a venue, promoter or ticketing provider
- Experience creating manifests, configuring events and managing ticket inventory
- Confidence working with promoters, organisers and internal venue teams
- Strong understanding of event builds, allocations and ticketing workflows
- High attention to detail and ability to manage multiple events to tight deadlines
- Good data literacy, with the ability to interpret sales reports and respond accordingly
- Experience using ticketing systems (AXS Back Office preferred) and Microsoft Office
- A proactive, solutions‑focused approach to problem‑solving and service delivery
Why Join Us?
At The O2, ticketing plays a critical role in delivering unforgettable live experiences. This is an opportunity to work with some of the biggest events in the industry, within a collaborative and fast‑paced environment where operational excellence and great service truly matter.
Ready to make your mark? Do you thrive in a dynamic ticketing environment and want to be part of a team delivering iconic live events? We’d love to hear from you. Apply now and be part of the team behind the experience.
Where
You’ll be based at The O2, Peninsula Square, London SE10 0DX. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We are open to flexible working conversations.
Application & EEO Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Event Ticketing Manager (18 month fixed term contract) in London employer: The O2
Contact Detail:
The O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Ticketing Manager (18 month fixed term contract) in London
✨Tip Number 1
Network like a pro! Reach out to people in the event ticketing industry, especially those who work at venues or with promoters. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or networking sessions, be ready to discuss your experience with ticketing systems and managing events. Bring examples of how you've optimised sales or improved processes.
✨Tip Number 3
Stay proactive! If you see an event coming up that interests you, don’t hesitate to reach out to the organisers or venue management. Express your enthusiasm and ask if they need any help with ticketing – it could lead to a job opportunity!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and how you can contribute to delivering unforgettable live experiences.
We think you need these skills to ace Event Ticketing Manager (18 month fixed term contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in event ticketing operations. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s managing ticket inventory or collaborating with promoters, we want to see how you’ve made an impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your documents are well-organised and easy to read. This will help us see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're keen to join our team at The O2!
How to prepare for a job interview at The O2
✨Know Your Ticketing Inside Out
Make sure you brush up on your knowledge of event ticketing operations. Familiarise yourself with the ticketing lifecycle, from manifest creation to settlement. Being able to discuss specific examples from your experience will show that you understand the nuances of the role.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any experiences where you partnered with promoters or internal teams to deliver exceptional results.
✨Demonstrate Data Literacy
Be ready to talk about your experience with data, especially in interpreting sales reports. You might be asked how you've used data to optimise ticket inventory or improve sales performance, so have some concrete examples at hand.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you faced challenges in ticketing and how you approached them. A proactive, solutions-focused mindset is key, so be sure to convey that during your interview.