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- Tasks: Lead and develop a team to deliver exceptional guest experiences in a contact centre.
- Company: A top entertainment venue in Greater London with a focus on guest satisfaction.
- Benefits: Flexible working arrangements and generous perks for a balanced lifestyle.
- Why this job: Join a passionate team dedicated to creating unforgettable experiences for guests.
- Qualifications: Strong customer service background and knowledge of contact centre systems.
- Other info: Opportunity to grow in a dynamic and exciting environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading entertainment venue in Greater London is seeking a Contact Centre Manager to lead the operations of its Contact Centre. You will support, coach, and develop the team to deliver world-class service, ensuring every interaction reflects our core values.
Ideal candidates will have a strong background in customer service and familiarity with contact centre systems. Join a team dedicated to creating unforgettable experiences for guests and enjoy flexible working arrangements and generous perks.
Hybrid Contact Centre Manager - Guest Experience employer: The O2
Contact Detail:
The O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Manager - Guest Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the venue on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We want to show off our skills in coaching and developing others!
✨Tip Number 3
Showcase your passion for guest experience! During interviews, share specific examples of how you've created memorable moments for customers in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Hybrid Contact Centre Manager - Guest Experience
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating unforgettable experiences shine through. We want to see how your background in customer service aligns with our mission to deliver world-class service.
Highlight Relevant Experience: Make sure to showcase your experience in managing contact centre operations or similar roles. We’re looking for someone who can lead and develop a team, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and values mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re about.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The O2
✨Know the Company Inside Out
Before your interview, make sure you research the entertainment venue thoroughly. Understand their core values and what makes their guest experience unique. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved guest satisfaction. This will demonstrate your capability to lead a team in delivering world-class service.
✨Familiarise Yourself with Contact Centre Systems
Brush up on the contact centre systems you’ve used in the past. If you know the specific systems the company uses, mention them during the interview. This shows that you’re not only experienced but also ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their approach to coaching and developing staff, or how they measure success in guest experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.
