At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at events.
- Company: Join AEG, named one of The Sunday Times Best Places to Work 2024.
- Benefits: Flexible shifts, inclusive culture, and opportunities for personal growth.
- Other info: Work at The O2, with evening and weekend shifts available.
- Why this job: Be part of a dynamic team that makes every moment count for guests.
- Qualifications: Experience in customer service and confidence in team supervision.
The predicted salary is between 26604 - 32516 £ per year.
Are you looking for a part time customer focused role?
Want to work for an employer named in The Sunday Times Best Places to work 2024?
Join the team behind the magic at The O2!
We're looking for
Guest Experience Supervisors on an 18 month fixed term contract, to help make every show unforgettable.
You'll be leading our customer service team on event nights, keeping everything running smoothly and making sure our guests have the best time possible.
At The O2, we live by our Experience Principles
Bring the Energy, Make Every Moment Count, Make it Seamless, and Beat Every Expectation.
As a Supervisor, you'll bring these to life with your team every night.
- What You'll Be Doing
- Supporting and motivating our Guest Relations Assistants so they're ready and excited for every event.
- Running team briefings to share key event info and inspire your team to deliver amazing service.
- Handling last-minute staff changes and making sure everyone is in the right place at the right time.
- Being the first point of contact for guest issues, working with other teams like security, ticketing and venue management to find quick solutions.
- Supporting staff with any challenges that arise during their shift.
- Helping us deliver inclusive experiences for all guests, building on The O2's Platinum Attitude is Everything status.
- Carrying out checks across the arena to keep it safe, clean and welcoming.
- Taking charge during any emergencies to make sure guests are safe.
- Writing clear, accurate reports after each event and sharing updates with the right teams.
- What You'll Bring
- Experience in a busy customer service role.
- Confidence supervising and motivating a team.
- A passion for delivering Best-In-Class service and care to every guest.
- The ability to stay calm, patient and positive in pressured or challenging situations.
- Strong problem-solving and communication skills, especially when dealing with complaints.
- Experience writing clear reports.
If you're passionate about guest experience, we want to hear from you. Come join a team that makes moments that matter.
Where
You'll be based at The O2, Peninsula Square, London SE10 0DX.
This is a shift based role, working evenings and weekends, with occasional events in the day.
You give your availability and choose the shifts you can work one month in advance.
We ask that you are able to work regularly due to the nature of the role.
Interviews: these will be held in person at The O2 on 25 and 26 August.
Induction: This will be held on 10 September and you must be able to attend in person
So why apply?
Find out why our employees love working here: https://aegeurope. com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution.
We empower and trust our people to do the right thing.
We go the extra mile, for our customers and each other, every time.
We are always open to new ideas and respect all perspectives.
We support and bring out the best in each other.
We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce.
We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit.
Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement – don't hold back.
If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you.
You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.
#J-18808-Ljbffr
Guest Experience Supervisor (fixed term contract for 18 months) employer: The O2
Join a dynamic team at The O2, one of the UK's most iconic destinations, where your marketing expertise will shape the future of retail and entertainment. As a recognised leader in workplace culture, we offer a collaborative environment that values creativity and innovation, alongside flexible working arrangements to support your work-life balance. With a commitment to employee development and inclusivity, you'll have the opportunity to lead a talented team while driving impactful marketing strategies that resonate with diverse audiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor (fixed term contract for 18 months)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The O2 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The O2 and let us see your personality shine through!
We think you need these skills to ace Guest Experience Supervisor (fixed term contract for 18 months)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The O2.
Get Familiar with Our Brand:Before applying, take some time to learn about The O2 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The O2
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The O2.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The O2 will surely appreciate.
