At a Glance
- Tasks: Create unforgettable experiences for guests at world-class events.
- Company: Join AEG, named one of The Sunday Times Best Places to Work.
- Benefits: Flexible shifts, inclusive culture, and opportunities for personal growth.
- Other info: Work in a vibrant environment with amazing career prospects.
- Why this job: Be part of a dynamic team that brings live entertainment to life.
- Qualifications: SIA Licence and customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Are you looking for a part time customer focused role? Want to work for an employer named in The Sunday Times Best Places to work? Join the team behind the magic at The O2! We're on the lookout for Guest Experience Assistants (SIA Licensed) to help create unforgettable experiences at our world‑class events. If you're passionate about people, safety, and live entertainment, this could be your perfect next step.
As part of our Guest Experience team, you'll be at the heart of the action—delivering exceptional guest service, ensuring safety, and helping every visitor feel welcome and supported.
What You’ll Be Doing
- Supporting guests with queries and resolving issues calmly and professionally, escalating when needed
- Handling ticketing questions for the arena and suites, always with a focus on outstanding service
- Communicating event updates clearly and efficiently via radio (where applicable)
- Collaborating with the wider venue team to maintain a safe and enjoyable environment
- Carrying out searches and static security roles (SIA licence required)
- Assisting in external areas such as Peninsula Square during certain shifts
- Taking on other tasks as directed by Guest Experience Supervisors or Venue Management
What We’re Looking For
- A valid SIA Licence
- Experience in a customer‑facing role
- A commitment to high standards and exceptional visitor care
- Patience, empathy, and the ability to stay calm under pressure
- Confidence in handling complaints and challenging situations
- Flexibility with your availability and willingness to plan ahead
If you thrive in fast‑paced environments and love being part of a team that brings people together through unforgettable experiences, we’d love to hear from you. Come be part of something extraordinary. Help us make every show unforgettable.
When: To be considered for the role you must be able to attend the following in person: Screening calls: 27 or 28 July 2026 (to check you have an SIA Licence) Assessment centre on 29 or 30 July 2026 Induction (if successful at assessment): 10 August 2026 Training/Shadow Shifts: 12 and 13 August 2026
Where: You’ll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift‑based role working evenings and weekends. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Guest Experience SIA Assistant employer: The O2
Join a dynamic team at The O2, one of the UK's most iconic destinations, where your marketing expertise will shape the future of retail and entertainment. As a recognised leader in workplace culture, we offer a collaborative environment that values creativity and innovation, alongside flexible working arrangements to support your work-life balance. With a commitment to employee development and inclusivity, you'll have the opportunity to lead a talented team while driving impactful marketing strategies that resonate with diverse audiences.
