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- Tasks: Create unforgettable experiences for guests at world-class events while ensuring safety and support.
- Company: Join AEG, named one of The Sunday Times Best Places to Work!
- Benefits: Flexible shifts, inclusive culture, and a chance to work in a dynamic environment.
- Why this job: Be part of a team that brings people together through live entertainment.
- Qualifications: SIA Licence and experience in customer service required.
- Other info: Opportunities for growth in a diverse and supportive workplace.
The predicted salary is between 10 - 13 £ per hour.
Are you looking for a part time customer focused role? Want to work for an employer named in The Sunday Times Best Places to work? Join the team behind the magic at The O2! We are on the lookout for Guest Experience Assistants (SIA Licensed) to help create unforgettable experiences at our world-class events. If you are passionate about people, safety, and live entertainment, this could be your perfect next step.
As part of our Guest Experience team, you will be at the heart of the action—delivering exceptional guest service, ensuring safety, and helping every visitor feel welcome and supported.
What You’ll Be Doing:
- Supporting guests with queries and resolving issues calmly and professionally, escalating when needed
- Handling ticketing questions for the arena and suites, always with a focus on outstanding service
- Communicating event updates clearly and efficiently via radio (where applicable)
- Collaborating with the wider venue team to maintain a safe and enjoyable environment
- Carrying out searches and static security roles (SIA licence required)
- Assisting in external areas such as Peninsula Square during certain shifts
- Taking on other tasks as directed by Guest Experience Supervisors or Venue Management
What You’ll Bring:
- A valid SIA Licence
- Experience in a customer-facing role
- A commitment to high standards and exceptional visitor care
- Patience, empathy, and the ability to stay calm under pressure
- Confidence in handling complaints and challenging situations
- Flexibility with your availability and willingness to plan ahead
If you thrive in fast-paced environments and love being part of a team that brings people together through unforgettable experiences, we would love to hear from you.
Where: You will be based at The O2, Peninsula Square, London SE10 0DX.
When: We will run screening calls after the advert has closed. If you are successful at your screening call you will be invited to an assessment centre. The assessment centre will be held on the morning of 19 February and the induction will be held on 6 March, both at The O2. You must be able to attend both the assessment centre and induction in person to be able to be considered for this role.
This is a shift-based role working evenings and weekends, normally from 5pm to 11pm, though some shifts can finish later and occasionally shifts during the day. You give your availability for shifts you can work one month in advance. Once the monthly rota is confirmed you are expected to work those shifts. We ask that you are able to work regularly due to the nature of the role.
So why apply? Find out why our employees love working here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.
Guest Experience Assistant (SIA Licensed) employer: The O2
Contact Detail:
The O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant (SIA Licensed)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of the magic at The O2.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or assist guests. Role-playing these situations can boost your confidence and prepare you for those tricky moments during the assessment centre.
✨Tip Number 3
Be flexible with your availability! Since this role involves shift work, showing that you can adapt to different schedules will make you a more attractive candidate. Plus, it demonstrates your commitment to being part of the team.
✨Tip Number 4
Don’t be shy about showcasing your passion for live events! Whether it's sharing your favourite concert experience or discussing what makes a great guest experience, let your enthusiasm shine through. It’s all about making that personal connection!
We think you need these skills to ace Guest Experience Assistant (SIA Licensed)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and live events shine through. We want to see that you’re genuinely excited about creating unforgettable experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how your past experiences align with the responsibilities of a Guest Experience Assistant, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at The O2!
How to prepare for a job interview at The O2
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Guest Experience Assistant. Familiarise yourself with the key tasks like handling guest queries and ensuring safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues calmly or handled complaints effectively. This will show that you have the patience and empathy needed for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially under pressure. Think about scenarios related to guest safety or difficult customers. Practising your responses will help you stay calm and articulate during the interview.
✨Flexibility is Key
Since this role involves shift work, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to the needs of the venue. This will demonstrate your commitment to being a reliable team member.
