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- Tasks: Manage the full ticketing lifecycle for exciting live events at The O2.
- Company: Join The O2, a leading venue for unforgettable live experiences.
- Benefits: Flexible working hours, onsite and remote options, and a collaborative team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of iconic events and make a real impact in the ticketing world.
- Qualifications: Experience in event ticketing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
What You’ll Do
- Managing events end‑to‑end
- Own the full ticketing lifecycle for assigned events, from manifest creation through on‑sale, event delivery and settlement
- Maintain accurate documentation and clear communication across all stages of each event
- Ticketing set‑up and configuration
- Create detailed manifests aligned with production plans, sightlines and venue configurations
- Partner with Venue Management and Production to ensure events remain correctly configured throughout the lifecycle
- Inventory and sales optimisation
- Manage ticket inventory, allocations and holds to optimise revenue for the venue and event stakeholders
- Monitor sales performance and take action to maximise sales across on‑ and off‑manifested inventory
- Stakeholder and client collaboration
- Work directly with promoter ticketing teams and event organisers to deliver all ticketing requirements to a high standard
- Maintain strong service levels and ensure organiser requests are met consistently
- Cross‑team alignment
- Collaborate with Marketing, Sales, Premium and Hospitality teams to ensure event information is accurate and aligned
- Work closely with AXS and internal ticketing systems to implement event requirements correctly
What We’re Looking For
- Experience in event ticketing operations within a venue, promoter or ticketing provider
- Experience creating manifests, configuring events and managing ticket inventory
- Confidence working with promoters, organisers and internal venue teams
- Strong understanding of event builds, allocations and ticketing workflows
- High attention to detail and ability to manage multiple events to tight deadlines
- Good data literacy, with the ability to interpret sales reports and respond accordingly
- Experience using ticketing systems (AXS Back Office preferred) and Microsoft Office
- A proactive, solutions‑focused approach to problem‑solving and service delivery
Why Join Us?
At The O2, ticketing plays a critical role in delivering unforgettable live experiences. This is an opportunity to work with some of the biggest events in the industry, within a collaborative and fast‑paced environment where operational excellence and great service truly matter. Ready to make your mark? Do you thrive in a dynamic ticketing environment and want to be part of a team delivering iconic live events? We’d love to hear from you. Apply now and be part of the team behind the experience.
Where You’ll be based
At The O2, Peninsula Square, London SE10 0DX. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We are open to flexible working conversations.
Application & EEO Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Event Ticketing Manager (18 month fixed term contract) employer: The O2
Contact Detail:
The O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Ticketing Manager (18 month fixed term contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your ticketing knowledge and experience during interviews. Bring examples of how you've managed events or optimised sales in the past to really impress.
✨Tip Number 3
Be proactive! If you see an event coming up that you're interested in, reach out directly to the organisers or promoters. Express your enthusiasm and ask about any opportunities – it shows initiative and could lead to a great connection.
✨Tip Number 4
Apply through our website! We love seeing applications come in directly from candidates who are excited about joining us. It’s a great way to stand out and show your commitment to being part of our team at The O2.
We think you need these skills to ace Event Ticketing Manager (18 month fixed term contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in event ticketing operations. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Attention to Detail: Since this role requires a high level of detail, include examples in your application that demonstrate your ability to manage multiple events and maintain accurate documentation. We love candidates who can keep everything organised!
Highlight Your Collaboration Skills: We value teamwork, so mention any experiences where you've worked closely with promoters, organisers, or internal teams. Show us how you’ve successfully collaborated to deliver great results in past roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at The O2.
How to prepare for a job interview at The O2
✨Know Your Ticketing Inside Out
Make sure you brush up on your knowledge of ticketing operations, especially if you've worked with systems like AXS Back Office. Be ready to discuss your experience with manifest creation and inventory management, as these are key aspects of the role.
✨Showcase Your Collaboration Skills
Since this role involves working closely with promoters, organisers, and various internal teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you successfully managed stakeholder expectations or resolved conflicts.
✨Be Data Savvy
Familiarise yourself with interpreting sales reports and how they impact ticketing strategies. During the interview, be prepared to discuss how you've used data to optimise sales or improve event outcomes in the past.
✨Demonstrate Your Problem-Solving Approach
This role requires a proactive mindset, so think of specific challenges you've faced in previous positions and how you tackled them. Share examples that showcase your solutions-focused approach, especially in high-pressure situations.