Distribution Operations Manager in Crick

This is an exciting opportunity to take ownership of a critical operation within a growing logistics environment. You’ll have the autonomy to lead, improve processes, and make a real impact on performance and service delivery.

About the Role

We are looking for an experienced and driven Distribution Operations Manager to lead our cross dock and transport operations at Crick, from which we provide a dedicated distribution service in accordance with Company procedures and legislative compliance. Reporting to the Managing Director, you will take full ownership of day-to-day operations, ensuring the safe, efficient and cost-effective delivery of our dedicated distribution service. You’ll play a key role in developing high-performing teams, driving operational excellence, and consistently achieving (and exceeding) KPIs. This is a hands‑on leadership role requiring strong operational presence, strategic thinking, and a passion for continuous improvement.

Key Responsibilities

• Lead and manage daily cross-dock and transport operations to achieve all operational KPIs
• Ensure safe, compliant, and efficient operation in line with company procedures and legislation
• Maintain a strong presence on the operational floor, supporting and guiding teams
• Plan and optimise warehouse layout for efficient flow of goods
• Drive effective communication across all teams (performance, safety, strategy, training)
• Manage labour resources and control costs in line with budget
• Promote a culture of continuous improvement and operational excellence
• Lead, motivate, and develop teams to meet targets and deadlines
• Oversee employee relations including performance, absence, and disciplinary processes
• Ensure all SOPs are up to date, communicated, and followed
• Maintain high standards of health & safety, working towards zero incidents
• Act as key contact for escalated customer issues
• Liaise with third-party carriers and agencies to meet service requirements
• Monitor manpower, overtime, and operational performance
• Ensure compliance with O Licence regulations and tachograph legislation
• Manage accident reporting, investigations, and insurance processes
• Oversee tolls, congestion charges, and related compliance
• Lead investigations and chair disciplinary/grievance meetings where required
• Coordinate the movement of goods across operations

Security and Compliance

• Promote a strong culture of crime prevention and site security awareness
• Lead or support site security audits and assessments
• Manage incident reporting and audit records
• Act as the key contact for building and operational security matters

General

• Ensure the high level of Health, safety and welfare of all self and others through adherence to the Health and Safety statement and policy.
• Responsible for legislative compliance for all operational related Health & Safety issues, equipment management and tachograph management.
• Always adhere to all relevant standard operating procedures and safe systems of work.
• Keep work area and yard area clean and tidy and clean as you go.
• Work efficiently and effectively as part of a team.
• Be adaptable and flexible in your approach to work.
• To perform any reasonable request from the Managing Director.
• Offer solutions and challenge suggestions enabling continuous improvement.

Skills and Experience

• Proven experience in a fast‑paced distribution or logistics management role.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Demonstrate energy, enthusiasm, and ambition.
• Excellent organisational and analytical abilities.
• Excellent communication and customer-facing skills.
• Sound knowledge of UK geography and transport operations.
• Good understanding of vehicle capacities and transport planning.
• Experience of using a Transport Management System.
• Strong knowledge of tachograph legislation, driving hours and working time directives.
• Ability to demonstrate a high level of professionalism and customer service.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail and strong decision-making skills.
• Flexible, proactive, and adaptable approach.
• Able to pay strict attention to detail.
• Willing to challenge established practices.

Direct Reports

• Warehouse Supervisors (AM/PM)
• Transport Manager
• Indirectly responsible for all NX drivers

Working Hours

Monday – Friday 09:00 – 17:00 Must be flexible to cover across 24 hour operation. Varying shifts will be required during training period.

What We Offer

• Competitive salary of £42,000 - £47,000 (based on experience and qualifications)
• Generous holiday entitlement
• Support for ongoing training and qualifications, if required
• Supportive, friendly team environment

Ready to make an impact? Apply today if you’re a motivated operations leader who thrives in fast-paced environments and knows how to keep teams, processes, and performance moving forward.

Closing date for applications: Friday 29th May 2026