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- Tasks: Provide top-notch customer service and build lasting relationships with clients.
- Company: Join NWH Group, a leading recycling and waste management business.
- Benefits: Enjoy weekly pay, full training, and career progression opportunities.
- Why this job: Be part of a mission-driven company committed to sustainability and safety.
- Qualifications: Excellent phone skills, attention to detail, and team player mentality.
- Other info: Dynamic work environment with a focus on personal development.
The predicted salary is between 21000 - 29000 £ per year.
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Glasgow Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential.
This is a full-time position working Monday to Friday, 7.30am-4.30pm, 40 hours per week and offers a salary of £26,208 per annum, paid weekly.
Job Activities:- Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms.
- Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers.
- Proactively and confidently handle high call volumes and orders.
- Deal with invoice queries skilfully and efficiently.
- Accurately create, record and schedule orders/services, onto bespoke IT systems.
- Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function.
- Have a professional approach to change and receiving constructive feedback.
- Have a mature and self-confident approach to work.
- Have an impeccable telephone manner with good listening skills.
- Apply exceptional attention to detail is paramount.
- Display good IT skills, ability to type.
- Be an admirable Team player with exemplary organisational skills.
- Be self-motivated, use your own initiative.
- Have good knowledge and experience of all Microsoft packages.
- Show competency towards multi-tasking and impassive approach in a demanding environment.
- Weekly pay with a competitive salary.
- Full training and development provided.
- Career progression opportunities within the business.
- Employee Benefit Scheme.
- Be part of a company committed to safety, sustainability, and supporting its people.
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are.
Customer Service Advisor- No Sales in Dalkeith employer: The NWH group
Contact Detail:
The NWH group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- No Sales in Dalkeith
✨Tip Number 1
First things first, make sure you know the company inside out. Research NWH Group and their values so you can show your passion for customer service during the interview. We want to see that you genuinely care about what we do!
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to have a warm and friendly tone. Grab a friend and role-play some customer scenarios to get comfortable with responding to queries.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a busy environment. We love to hear about your ability to juggle responsibilities while keeping everything on track.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen and ready to join our team at NWH!
We think you need these skills to ace Customer Service Advisor- No Sales in Dalkeith
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and your commitment to providing excellent service.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Whether it's about handling invoices or scheduling orders, we need to know you can manage the nitty-gritty without missing a beat.
Demonstrate Your Team Spirit: We love team players! In your application, share examples of how you've worked well with others in the past. Show us that you can collaborate effectively and contribute to a positive work environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our fantastic team.
How to prepare for a job interview at The NWH group
✨Know the Company Inside Out
Before your interview, take some time to research NWH Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of situations where you built rapport with customers or handled difficult queries. Be ready to discuss these in detail.
✨Practice Your Telephone Manner
Given that you'll be handling inbound calls, practice your telephone etiquette. Speak clearly, listen actively, and ensure you can convey warmth and professionalism over the phone. You might even want to do a mock call with a friend to get comfortable.
✨Demonstrate Your IT Skills
Familiarise yourself with Microsoft packages and any bespoke IT systems you might encounter. If you have experience with similar software, be prepared to discuss it. Showing confidence in your IT skills can set you apart from other candidates.
