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- Tasks: Lead operational improvements and support panel members in delivering quality decisions.
- Company: Join a dynamic team at the NMC, dedicated to professional regulation.
- Benefits: Enjoy 30 days leave, hybrid working, and enhanced pension contributions.
- Why this job: Make a real impact on the quality of decision-making in a supportive environment.
- Qualifications: Experience in operational management and excellent communication skills required.
- Other info: Flexible role with opportunities for growth and development.
The predicted salary is between 48700 - 62400 £ per year.
About the team and what we do
The Panel Support Team ensures that NMC Panel Members and Legal Assessors are efficient, engaged, technically proficient, empathetic in their approach and reflect the diversity of the communities we serve. We manage the selection and appointment, induction and onboarding, ongoing training and continuous development, and performance of over 580 Panel Members and Legal Assessors. We also manage and deliver the Hearings Coordinator induction training programme.
Your role and impact
The Panel Performance and Compliance Manager will play a key role in supporting the Panel Services Manager to deliver and operationalise key activities for the Panel Support Team and the independent panel members and legal assessors who sit on our panels (circa 600 people). They will be responsible for working with colleagues across the Professional Regulation directorate and the wider organisation to implement key changes for activities. They will also contribute to the improvements of the quality of decisions made at hearings by overseeing the performance management framework for panel members and legal assessors and work closely with the Panel Training Manager to input into the annual panel member training programme. They will provide support to the Panel Services Manager in the management of contracts between the NMC and panel members and legal assessors. They will provide support to the Panel Support Team by playing a lead role in the design and delivery of a communications strategy for panel members and legal assessors.
What You'll Bring To The Role
- Experience of leading on changing operational systems and processes
- Experience of management of contracts with individuals
- Demonstrable experience of successful quality management, resolution and performance improvement
- Ability to plan, prioritise and work within strict deadlines
- Developing and maintaining relationships with contractors or external stakeholders
- Highly effective communicator with excellent written and verbal skills
- Use data to identify issues and deliver practical solutions
- Innovative problem solving skills
Please note that this is a fixed‑term contract, ending in February 2027.
Salary Details
London - £56,174 - £62,416
Edinburgh - £52,241 - £58,046
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. This flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Panel Performance and Compliance Manager employer: The Nursing and Midwifery Council
Contact Detail:
The Nursing and Midwifery Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Panel Performance and Compliance Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission, especially in supporting panel members and legal assessors.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Panel Performance and Compliance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Panel Performance and Compliance Manager. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, be sure to demonstrate these skills in your application. Use clear, concise language and make your points stand out!
Highlight Relevant Experience: Focus on your past experiences that relate directly to managing contracts, performance improvement, and operational changes. We love seeing how you've tackled similar challenges before!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Nursing and Midwifery Council
✨Know the Panel Support Team Inside Out
Before your interview, take some time to research the Panel Support Team and their role in ensuring efficiency and engagement among panel members. Understanding their mission and how they reflect community diversity will help you align your answers with their values.
✨Showcase Your Change Management Experience
Since the role involves leading changes in operational systems, be ready to discuss specific examples from your past where you've successfully managed change. Highlight your problem-solving skills and how you used data to identify issues and implement practical solutions.
✨Communicate Effectively
As a highly effective communicator, you’ll need to demonstrate your written and verbal skills during the interview. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like performance management frameworks or contract management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to plan, prioritise, and work under strict deadlines. Think of situations where you had to manage multiple stakeholders or deliver results under pressure, and be ready to explain your approach and outcomes.
