Join a team contributing to a significant programme of work to improve registrants' experience of our regulatory processes. You'll work with colleagues across the organisation to strengthen practice, helping ensure professionals can participate effectively in processes affecting them.
Our Professional Support and Engagement Team works closely with safeguarding, wellbeing and other colleagues, strengthening how we identify and respond to factors that may affect nursing and midwifery professionals' involvement in our processes. A key priority is developing support, guidance and resources for unrepresented registrants, initially focusing on cases that have progressed to a Fitness to Practise Committee. While the role is primarily focused on improving experience and building colleagues' capability, some cases require direct engagement with registrants to help them understand proceedings, access support and engage fully. Through this work, the team promotes a values-based and needs-led approach to regulation, grounded in collaboration, sound judgement and practical problem solving.
We welcome applications from people with a range of professional backgrounds who are passionate about helping others navigate complex, formal or challenging processes. You may have experience in professional regulation, health and social care, advocacy, various judicial processes, ombudsman services, safeguarding, or similar roles where you've supported people through challenging situations while helping to improve practice.
We are looking for individuals who can:
- Provide guidance in cases involving additional vulnerabilities, complex needs or unrepresented registrants.
- Work directly with registrants where additional assistance is needed to support meaningful engagement.
- Advise colleagues on identifying barriers to participation and developing practical, inclusive approaches to engagement.
- Build effective relationships with internal and external stakeholders to promote inclusive, values-based approaches to regulation.
- Share learning and insights that contribute to continuous improvement.
What you'll bring
You'll be committed to fairness and confident supporting people through complex and challenging situations. You'll bring:
- Experience helping people navigate complex, formal or stressful processes, particularly where barriers to participation exist.
- A strong commitment to equality, diversity and inclusion, with knowledge of trauma-informed practice, safeguarding and partnership working.
- Excellent communication and relationship building skills, with the ability to build trust and explain complex information clearly and sensitively.
- Sound judgement in managing risk and identifying practical, proportionate solutions.
- Resilience, empathy and professionalism, alongside a collaborative approach to learning, improvement and service development.
Salary:
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Professionals Support and Engagement Adviser in London employer: The Nursing and Midwifery Council
The Nursing and Midwifery Council is an exceptional employer, offering a supportive work culture that prioritises public protection and regulatory excellence. Employees benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on healthcare standards in the UK. With a focus on innovation in hearings management, this role provides a unique opportunity to lead a dedicated team while contributing to the improvement of customer service and adjudication quality.
Contact Details:
The Nursing and Midwifery Council Recruitment Team
