About the team and what we do
As a team we are responsible for gathering evidence—such as medical records, CCTV footage, employer notes, and witness statements—after a concern passes the screening stage. We provide regular progress updates, compile a final report, and send it to independent case examiners.
Your role and impact
As an Investigation Support Assistant you will be responsible for providing administrative and casework support to the Investigation Teams throughout their investigations into regulatory concerns raised about nurses or midwives. You will be supporting a number of Investigators by preparing statutory notices and bundles, and undertake tasks to assist with the progression of investigations.
- Experience of working in a customer service environment.
- Experience of working in a team and independently to deliver against targets and work to strict timescales.
- Excellent communications skills, both written and oral.
- Excellent attention to detail and the ability to produce high quality, accurate work.
- Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities.
- Proficient in the use of IT programmes with the ability to learn new programmes quickly.
- Understand the importance of data protection and confidentiality.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Investigations Support Assistant in London employer: The Nursing and Midwifery Council
The Nursing and Midwifery Council is an exceptional employer, offering a supportive work culture that prioritises public protection and regulatory excellence. Employees benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on healthcare standards in the UK. With a focus on innovation in hearings management, this role provides a unique opportunity to lead a dedicated team while contributing to the improvement of customer service and adjudication quality.
Contact Details:
The Nursing and Midwifery Council Recruitment Team
